HR Apprentice

Summary

Do you have a passion for learning and supporting Disabled People to live independently? With an HR apprenticeship, you’ll learn the ins and outs of employment law and you will apply this to Disabled People who are employing their own carers or PA’s. You’ll contribute towards better outcomes for Disabled People while furthering your own career.

Annual wage: £22,010.56 a year
Minimum wage rates (opens in new tab)
Training course: HR support (level 3)
Hours: Monday to Friday, 8.30am - 4.30pm, with a 30 minute lunch break.
37 hours a week
Possible start date: Friday 29 November
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The successful candidate will be a part of an excellent team of people who support disabled people to live independent lives. This is an exciting opportunity to gain on the job experience whilst simultaneously gaining insight of the Human Resources sector. You will be supporting disabled people who employ their own Personal Assistants or Support Workers. This includes creating job descriptions on their behalf, supporting with their interview processes, creating employment documents and supporting them to be a fair and lawful employer.

Duties of the role include:

Supporting service users with recruiting a suitable PA/ Support
Worker from start to finish. This includes creating a tailored job
description, placing job adverts on job boards and through social
media, shortlisting candidates, supporting service users with
interviewing and creating employment documents such as contracts and job of fer letters. This support extends to the lifecycle of the employment and empowering service users to ensure that their experience of being an employer runs smoothly.
Providing advice to service users to answer their queries regarding their personal budgets, Direct Payments and HR matters. This is completed through a variety of office-based contact methods, supporting them to make independent and informed decisions.
Completing accurate and current records on our client base system whilst demonstrating confidentiality and understanding the importance of our Data Protection policies. This is put into practice within every aspect of the role and is paramount to protect our service users and their safety.
Liaising with external organisations and Social Workers to support with the management of Service Users’ direct payments and to complete basic calculations relating to personal budgets and the maintenance of direct payments.
Attending apprenticeship workshops and 1-1s with your apprenticeship assessor. This supports with monitoring your progress and developing your knowledge and understanding to gain the Level 3 HR Support qualification.

Where you’ll work

Unit 9

Bath Street

Ipswich

Suffolk

IP2 8SD

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

COLCHESTER INSTITUTE

Your training course

HR support (level 3)

Equal to A level

Course contents

Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.

Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.

Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.

Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.

Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.

Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.

Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.

Your training plan

The apprentice will be working towards the HR Support Level 3 Apprenticeship Standard
This apprenticeship is supported by the CIPD Level 3 Foundation Certificate in People Practice
Monthly classroom attendance at Colchester Institute (Colchester Campus)

Requirements

Essential qualifications

GCSE or equivalent in:

maths and English (grade 9-4/A*-C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Team working
Initiative
Non judgemental
Patience
Passion for learning
Wants to make a difference

Other requirements

Sometimes our clients require face to face support with interviewing and occasional HR meetings. Whilst apprentices aren’t expected to carry this out alone, you may be required to travel to face to face appointments with clients on occasion. Candidates will be required to be learning to drive or hold a full clean driving license as occasional travel is a requirement of the Independent Living Advisor Role. You will be working in a supportive and welcoming environment amongst a great team of knowledgeable and passionate people.

About this company

We are Equal Lives. A disability rights organisation based in Norfolk and Suffolk. We exist to support people of any age who face disabling barriers and we are dedicated to making their voices heard. We are a user led organisation (ULO), meaning we are led by people who access care and support services themselves - with a strong majority of our board identifying as disabled.

https://www.equallives.org.uk/ (opens in new tab)

Company benefits

Employee Assistance Scheme, competitive salary with a generous annual leave entitlement, and an excellent pension scheme.

After this apprenticeship

We will aim to make the HR Assistant position a permanent position after the apprenticeship, however there will often be other opportunities within the organisation for progression

Ask a question

The contact for this apprenticeship is:

COLCHESTER INSTITUTE

Colchester Institute - Apprenticeship Team

ci.apprenticeships@colchester.ac.uk

01206 712043

The reference code for this apprenticeship is VAC1000286361.

Apply now

Closes in 15 days (Friday 22 November)

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After signing in, you’ll apply for this apprenticeship on the company's website.

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