Internal Sales Apprentice

Summary

Provide excellent customer service support to customers, users of Kluber products and colleagues whilst actively promoting the organisation in order to achieve sales. Present a professional image at all times by adopting strong business ethics and maintaining all company equipment in good order.

Annual wage

£11,481.60 to £20,523.36 a year

Minimum wage rates (opens in new tab)

The starting rate is dependent upon experience, our aim is to pay above the national minimum wage, were appropriate; we are also open to negotiation.

Training course

Customer service practitioner (level 2)

Hours

Monday to Friday. Start and finish times to be confirmed. 1-hour unpaid lunch each day.

34 hours a week

Possible start date

Monday 2 December

Duration

1 year 3 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The role will include various administration duties within the sales department with the aim to develop and have more responsibility during your apprenticeship.

The role will include some of the following areas:

Accept customer enquiries for products/prices and availability by phone/email responding in a timely manner
Check customer orders are the correct price/product/pack size/if not, advising customer and obtain the necessary authorisation from customer to proceed with the order
Advise customers of any delays in meeting their required delivery date
Process customer orders in SAP ensuring stock and customer credit availability, generating correct paperwork to send to order management team and customer
Open new customer "pro-forma" and credit accounts
Liaise with Sales Engineers on new opportunities, recording quotations/correspondence on CRM database
Provide in field support to Sales Engineers and Technical Service Engineers as and when appropriate
Follow up quotes and correspondence and proactively contact customers within planned accounts to promote Klüber products and services
File all completed paperwork in the appropriate customer files
Support KLGB Marketing Manager in various activities including but not exclusively, lead generation campaigns, social selling and exhibitions
Support to members of the Management Team
Using Microsoft Packages, in particular Excel and PowerPoint
To deal courteously and efficiently with all visitors
Answering the telephone in a professional manner and dealing with enquiries
Ensuring that the Policies of the company are observed, and that good practice is encouraged, particularly in the areas of Health & Safety, Equal Opportunities and confidentiality

As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows:

Attend and be punctual for all induction sessions, lessons and work-based training/support sessions
Complete required assignments with by the required timeline.
Build up your portfolio of evidence on-going
Access support from your tutor/assessor and manager, as and when required

The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.

Where you’ll work

Unit 10 Longbow Close

Bradley

Huddersfield

HD2 1GQ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

KIRKLEES COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Overview of Customer Service Practitioner Level 2 Apprenticeship Standard.

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers.

The standard covers the following:

Knowledge:

Knowing your customers
Understanding the organisation
Meeting regulations and legislation
Systems and resources
Your role and responsibility
Customer experience
Product and service knowledge

Skills:

Influencing skills
Communication
Interpersonal skills
Personal organisation
Dealing with customer conflict and challenge

Behaviours/Attitude:

Developing self
Being open to feedback
Team working
Equality - treating all customers as individuals
Presentation - dress code, professional language
"Right first time"

You will complete an End Point Assessment this will involve the following:

Showcase/Portfolio
Interview
Practical Observation
Professional discussion

You are given one day per week as time off to study; you will attend classes face to face and via teams to complete work for your apprenticeship. The study day is a Wednesday.

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 4/C or above)

Desirable qualifications

BTEC in:

ICT (grade Pass, Merit or Distinction)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Analytical skills
Logical
Team working
Initiative
Excellent timekeeping
Excellent attendance

Other requirements

Please check location and travel arrangements.

About this company

Tribological solutions are our passion. Benefit from our expert consulting, our forward-looking developments and a comprehensive range of specialty lubricants.

http://www.klueber.com/ (opens in new tab)

Company benefits

Other additional info 25 days annual leave plus bank holidays.

After this apprenticeship

Whilst there will be no guarantee of a substantive position Klueber will guide, support and encourage suitable apprentices to apply for appropriate vacancies as and when they arise.

The company has a very good record of supporting workers through in-house training and apprenticeships and many apprentices have secured employment.

If there is another apprenticeship opportunity available, there may be a possibility that you then undertake the Level 3 Business Administrator Apprenticeship subject to satisfactory employment and achievement of the Level 2 Customer Service Practitioner Apprenticeship.

Ask a question

The contact for this apprenticeship is:

KIRKLEES COLLEGE

Nichola Barnes

apprenticeships@kirkleescollege.ac.uk

01484437054

The reference code for this apprenticeship is VAC1000286280.

Apply now

Closes in 7 days (Sunday 24 November at 11:59pm)

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