Product Owner Apprentice

Summary

This position will support the product management team in creating, refining, and delivering features that enhance the guest experience on board to complement our cruise itineraries. This is an exciting and varied role which will provide the opportunity to develop expertise in product lifecycle management within the cruise industry!

Annual wage: £11,648 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday 9am - 5pm with a 1 hour lunch break.
35 hours a week
Possible start date: Monday 2 December
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

As the Product Owner Apprentice, you will have the fantastic opportunity to learn and grow with a team of supportive individuals who are professionals and have a passion for the industry. This position is unique, allowing you to gain knowledge and experience within the travel industry, including exciting opportunities to go onboard our beautiful ships. We are keen to hear from enthusiastic and organised individuals who are keen to learn and have an interest in the travel/cruise industry.

This is an exciting, varied position, below is an example of some of the duties included in this position:

Collect guest feedback and analyse performance data. Develop skills in gathering and interpreting guest feedback through surveys, interviews, or informal conversations. Use this feedback alongside performance data to identify strengths, areas for improvement, and potential changes to optimize guest satisfaction and engagement.
Involvement in planning and execution of onboard activities. Participate in designing and scheduling onboard events and enrichment activities to align with the cruise itinerary and guest interests. This may include assisting with event planning, managing resources, and coordinating with relevant teams to ensure alignment with guest expectations and cruise themes.
Assist in developing and refining product offerings by participating in brainstorming and planning sessions to create new products or enhance existing ones for independent guests. Gain insight into crafting offerings that cater to guests who seek unique, personalized experiences beyond standard excursions.
Manage setup and coordination for pre-bookable events. Gain experience in the logistical aspects of setting up pre-bookable events, including preparing venues, monitoring guest participation, and ensuring all details are in place for a seamless event. Collaborate with ship teams to address last-minute adjustments and provide guests with an enjoyable experience.
Prepare event manifests and post-cruise evaluations. Help in creating event manifests to ensure accurate guest lists and logistics. After each cruise, participate in gathering performance data, guest feedback, and event participation rates to evaluate the success of events and guide future improvements.

Where you’ll work

Fred Olsen Limited

Fred Olsen House

42 White House Road

Ipswich

IP1 5LL

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BLUE SKY ASSESSING & CONSULTANCY LTD

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

This is an Apprenticeship; the successful candidate will work towards the Business Administrator Level 3 qualification which has an estimated course duration of 18 months.

This will be a work-based Apprenticeship, therefore there will be no requirement for a day release to college. You will have an allocated Assessor from an Apprenticeship training provider who will visit you in the workplace and provide 1-2-1 training, support, and guidance throughout the course.

Requirements

Desirable qualifications

GCSE in:

English and Math's (grade 9-4 (A*-C))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Creative

About this company

At Fred. Olsen Cruise Lines, we believe a cruise is different to a holiday. A cruise is about the joy of the journey, as well as the destinations you visit, and exploring the world from the wonderful vantage point of the ship and the sea. We plan our cruises differently. Our team of Journey Planners change our itineraries every year - unlike some other cruise lines who always sail the same routes. We also put as much time into planning scenic cruising on every sailing as we do in choosing the destinations themselves. As a result, we have won Cruise Critic’s award for best itineraries 5 years in a row. Our smaller-sized ships have been elegantly designed and they all look and feel like ships with wide open deck spaces as well as lounges and restaurants which have been meticulously planned to ensure you have a wonderful experience. The smaller size of our ships also allows us access to more interesting places, such as Norway’s lesser known Fjords. It also means we can dock in the heart of some of the world’s most fascinating cities. With sailings from five departure ports around the UK, your next Fred. Olsen cruise is closer than you think.

https://www.fredolsencruises.com/ (opens in new tab)

Company benefits

Fred. Olsen Cruise Lines offers a range of company benefits including BUPA medical, Life Assurance, discounted holidays and cruises plus retail discounts and cash back incentives through our MyBenefits scheme.

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

After successful completion of the Apprenticeship course, there will be the possibility of progressing into a full-time position within the business.

Ask a question

The contact for this apprenticeship is:

FRED. OLSEN CRUISE LINES LIMITED

Molly Bergdahl

molly.bergdahl@fredolsen.co.uk

07442368880

The reference code for this apprenticeship is VAC1000286272.

Apply now

Closes in 7 days (Friday 22 November)

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After signing in, you’ll apply for this apprenticeship on the company's website.

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