Operations Apprentice

Summary

This is a fantastic opportunity to start a career with an organisation who do amazing things and make a difference in peoples lives, supporting individuals to live independently within community based supported living services.

Annual wage: £12,480 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday, 9.00am - 5.00pm.
37 hours a week
Possible start date: Monday 25 November
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Providing Administration support to the Quality Manager
Providing Support to all services by regular visits
Implement and monitor quality and audits for all services
Contacting all services on a weekly basis
Assessing and compiling quality information
Managing information and producing reports
Updating of documents for quality and service users
Update policies and procedures under guidance from Quality Manager
Visiting services to gather information and collate relevant documentation
Participate in quality audits and spot checks
Always conduct yourself in a professional manner
Ensure the safety and security of our services is maintained at all times
Complete all required paperwork accurately specifying all information gathered
Report and record changes in all areas of quality assurance
Ensure you adhere to Forevermore Care’s policies and procedures at all times
Report and record changes to services to Quality Manager
Update all required paperwork with relevant information
Ensure you have a clearly displayed valid I.D card on arrival to individual’s premises or any other meeting/visit where you are representing Forevermore Care
Report any Safeguarding concerns
Liaise with family and professionals when required

Where you’ll work

RIVERSIDE MILL

MOUNTBATTEN WAY

CONGLETON

CHESHIRE

CW12 1DY

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

THE LEARNING FOUNDRY LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Apprenticeship Standard:

The Apprentice will have a dedicated development coach who will visit with them every month for 1-2 hours
The development coach will have 12 weekly reviews with the apprentice and their line manager
Delivery will be monthly 1-day monthly workshops with a blended delivery of face to face and on teams
At month 15 the apprentice will be ready to prepare for their End point assessment which consists of a Knowledge Test, Portfolio-based Interview and a Project Presentation

More training information

Functional skills maths and English will be delivered if needed

Requirements

Desirable qualifications

GCSE in:

English (grade 4 - 9)
Maths (grade 4 - 9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Team working
Initiative
Non judgemental
Patience
Empathetic
Resilient
Caring
Driver – Preferable

About this company

Forevermore Care have specialist experience in developing bespoke services to ensure the NHS are working towards their strategic commissioning plan around the Transforming Care Agenda. Working alongside our housing & development partners, we are able to develop bespoke wraparound services for individuals, creating tailored living environments designed to meet specific needs with the use of person-centred assistive technology. Working towards a bespoke transition pathway we: Use a multi-agency partnership approach to provide person-centred support. Provide support based on values, encouraging social inclusion and enhanced quality of life and discouraging of restrictive practices. Adopt a positive risk-taking approach which enables individuals to live a fulfilled life. Increase the independence of the people we support and work to reduce reliance upon paid support.

https://www.forevermorecare.com/ (opens in new tab)

After this apprenticeship

This could lead to a full time role should the candidate be suitable

Ask a question

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