Apprentice School Receptionist

Summary

Bishopton Pupil Referral Unit are looking for a caring and energetic individual to join their school to support on reception. In this role you will work as part of the Administration Team within the school office to assist with the day-to-day running of the admin function.

Annual wage: £12,480 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday, hours to be confirmed. 30 hours with the school and 7.5 hours in learning.
37 hours a week
Possible start date: Monday 2 December
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Main Duties and Responsibilities:

Reception duties:

To provide a high quality, excellent and responsive service to visitors, staff and students in reception.
To provide a welcoming and professional presence for all visitors to the school.
To ensure that telephone calls to the school are handled professionally, efficiently, and accurately.
To ensure that external telephone calls to parents and other outside agencies, are executed professionally, efficiently, and accurately.
To deal with incoming emails and face to face enquiries.
To manage incoming and outgoing post effectively.
Meeting and greeting visitors and efficiently signing them in and out of the school Entry-Sign system, adhering to safeguarding protocol.
Informing staff that visitors have arrived.
Ensuring that room bookings and meetings are recorded efficiently.

Administration Duties:

To provide an efficient and effective administration support function to all staff within the school.
To maintain manual and computerised records/management information systems (SIMS, CPOMS), and to file/store data and information in line with GDPR procedures.
To contact parents/carers to establish the reasons for pupil absence.
To accurately maintain the shared calendar and update the school information.
To update the school webpage with letters/newsletters/pictures/information as provided by the Head Teacher.
Organise parent mail and send letters and text each week.
Producing documents to school standards including letters, handouts, leaflets, booklets, spreadsheets, presentations, image editing (e.g. photos) etc.
Administering and processing enquiries, referrals, and other requests in line with procedures.

Other Duties:

To assist with first aid duties.
Ensure that all duties and responsibilities are discharged in accordance with Health and Safety and Safeguarding procedures.
To ensure confidentiality is maintained at all times.
Participate in training and other learning activities and performance management as required.

Where you’ll work

Marsh House Avenue

Billingham

TS23 3HB

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

THE EDUCATION TRAINING COLLECTIVE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business Administration at Stockton Riverside College.
Functional skills Maths & English, if required.

More training information

This apprenticeship will be all on the job with the employer, you won't need to attend college.

Requirements

Desirable qualifications

GCSE in:

Any subjects x5 (grade A*-C/9-4)
English (grade A*-C/9-4)
Maths (grade A*-C/9-4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Problem solving skills
Team working
Initiative
Energetic and enthusiastic
Caring but firm approach
Empathetic
Microsoft Office knowledge
Flexible
Able to work independently

Other requirements

The candidate would need to hold, or be willing to work towards, a first aid qualification.

About this company

Bishopton PRU is a complex Pupil Referral Unit offering educational provision to KS3 and KS4 pupils who are at risk of exclusion, permanent exclusion from school or those not attending mainstream school for other reasons such as illness (physical and/or psychological). The centre also brokers alternative vocational provision for pupils who remain solely on the role of mainstream schools. The school has recently merged onto one site, but still offers the same provisions: Bishopton PRU provides provision for KS3 and KS4 pupils not attending mainstream schools and those accessing alternative education provision. The aim for those pupils based at Bishopton is to return to their mainstream school after a 12 week period. If this is not appropriate, further educational advice is sought with a view to either extending the placement, accessing alternative provision or statutory assessment.

https://bishopton.tvc.ac.uk (opens in new tab)

After this apprenticeship

An opportunity for a full-time position at the end of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

THE EDUCATION TRAINING COLLECTIVE

Anna Reeves

anna.reeves@the-etc.ac.uk

07436795883

The reference code for this apprenticeship is VAC1000286258.

Apply now

Closes in 9 days (Sunday 24 November at 11:59pm)

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