Apprentice Sales and Orders Administrator

Summary

You will be answering the phone to customers, suppliers and our engineers out on the road. You will organise successful sales being processed into orders. You will also email customers with regards to ongoing service contracts and sending engineer reports to assign to an engineer. The role may also include marketing.

Annual wage: £11,648 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: 8am - 4pm, working days TBC
35 hours a week
Possible start date: Monday 9 December
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Working in the office day-to-day with directors and other employees at CM. The office is situated inside our warehouse so you will work closely with the engineers and help with stock on occasion
Answering the phone and either handling the initial enquiry or transferring the call/taking a detailed message for the relevant person
Placing detailed orders for sewage treatment plants and pump stations
Liaising with customers with regards to services and the follow-up reports
Some ordering of materials/parts with guidance
Social media and blog posts (if the candidate would like to develop their marketing skills)

Where you’ll work

2 Goodhill Court, Hallam Fields Road

Ilkeston

DE7 4RT

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

DCG

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 apprenticeship standard.

Requirements

Essential qualifications

GCSE in:

3 more GCSE's (grade 4/C or above)
English (grade 4/C or above)
Maths (grade 4/C or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Initiative
Spelling and Grammar
Personable
Confident

About this company

CM is Waste Water Management Company. We manufacture our own Sewage Treatment Plants and Pumping Stations, as well as install and maintain them. We are a small company but we work well together to ensure efficiency so the successful candidate would be part of a close-knit and friendly team.

https://www.cmenvironmentalltd.co.uk/ (opens in new tab)

Company benefits

25 days annual leave including bank holidays

After this apprenticeship

There is lots of room for development and progression from this role because it is a small growing company, you will get a good overview and see which parts you enjoy most to move forwards with. Sales, Logistics, Buying, Marketing are all areas you could develop into.

Ask a question

The contact for this apprenticeship is:

DCG

Lauren Stapleton

lauren.stapleton@derby-college.ac.uk

01332387420

The reference code for this apprenticeship is VAC1000286248.

Apply now

Closes in 13 days (Wednesday 20 November at 11:59pm)

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