Customer Service apprentice

RESPOND SERVICE & MAINTAIN LIMITED

Halifax, HX3 7TY

Closes in 3 days (Wednesday 20 November at 11:59pm)

Posted on 6 November 2024

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Contents

Summary

RSM Fuels are seeking a Sales Executive to join their rapidly growing team to maintain and develop relationships with new and existing fuel customers.

Annual wage
£12,313.60 a year

Minimum wage rates (opens in new tab)

Additional pay: • Commission pay • Quarterly bonus

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 9.00am - 5.00pm

37 hours a week

Possible start date

Monday 9 December

Duration

1 year 3 months

Positions available

2

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Maintain and develop relationships with new and existing customers via outbound telephone calls, emails, Microsoft teams and site visits on occasions
  • Respond to inbound leads via phone and email
  • Provide outstanding Customer Service and ensure all leads are followed up on a regular basis via email or phone
  • Build and present written quotes to customers which you have engaged with
  • Achieve the KPI’s and sales targets which are set out by management
  • Organise and manage workload
  • Work in a team environment, where advice/ideas are discussed between each other, building a strong platform for future sales
  • Taking part in meeting sessions for the benefit of yourself and the sales team

Where you’ll work

Lumbrook Mills

Westercroft Lane

Halifax

HX3 7TY

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BRADFORD COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Your training plan

Customer Service Practitioner Level 2 Apprenticeship Standard:

  • No weekly release day in to college
  • One workshop per month in college
  • Assessor will visit workplace every 4-6 weeks 
  • All assignments will be set and uploaded to our CRM system (Aptem)

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Team working
  • Creative
  • Initiative
  • Patience

Other requirements

Please ensure you can commute to the workplace easily everyday and that you are committed to both the company and the apprenticeship

About this company

At RSM Environmental, we provide reliable fuel services and EV solutions to organisations across the UK. As industry leaders, we’re committed to delivering high quality service that you can trust. Our team of experienced engineers help our customers keep their operations running smoothly. We offer reliable support across all aspects of stored fuel management and EV solutions, from emergency spill response to routine maintenance and testing, we’ll help ensure your business can operate efficiently with minimal risk.

https://rsm-environmental.com/ (opens in new tab)

Company benefits

Benefits: • Company events • Company pension • Free parking • On-site parking • Profit sharing • Sick pay

After this apprenticeship

  • Potential permenent position within the company upon successful completion of the apprenticeship

Ask a question

The contact for this apprenticeship is:

BRADFORD COLLEGE

Philippa Yates

p.yates@bradfordcollege.ac.uk

01274 728316

The reference code for this apprenticeship is VAC1000286246.

Apply now

Closes in 3 days (Wednesday 20 November at 11:59pm)

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