Account Manager Apprenticeship
RANDSTAD GROUP UK
Tamworth, B77 4AS
Closes in 4 days (Tuesday 26 November at 11:59pm)
Posted on 6 November 2024
Contents
Summary
As an Account Manager Apprentice, you'll balance strategic account growth mapping with proactive customer success initiatives. £25-28k basic and plenty of L&D opportunities are on offer with this business!
- Annual wage
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£28,000 a year
Minimum wage rates (opens in new tab)
£25-28k basic, plus bonus
- Training course
- IT technical salesperson (level 3)
- Hours
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Monday to Friday
Shifts to be confirmed
38 hours a week
- Possible start date
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Monday 16 December
- Duration
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1 year
- Positions available
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2
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Build and nurture strong relationships with existing key clients
- Conduct regular check-ins and Quarterly Business Reviews (QBRs) to drive customer satisfaction and retention
- Identify and pursue opportunities to expand existing accounts through upselling and cross-selling
- Develop account plans and strategies to achieve ambitious growth targets
- Collaborate with Customer Success Managers to provide a seamless customer experience
- Manage contract renewal processes in a timely and efficient fashion
- Stay up to date on industry trends, competitor activity and market developments to proactively address customer needs
Where you’ll work
9 Galena Close
Tamworth
B77 4AS
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
PARETO LAW LIMITED
Your training course
IT technical salesperson (level 3)
Equal to A level
Course contents
- Communication: works both independently and as part of a team and following the organisation’s code of practice; demonstrates an ability to communicate effectively and present both in writing and orally at all levels, using a range of tools.
- Customer Experience: demonstrates strong interpersonal skills and cultural awareness when dealing with colleagues, customers and clients during sales operations and whilst defining requirements with an emphasis on customer satisfaction and relationship management.
- Data Security: operates securely in line with organisational guidance, legislation and organisational software packages and complies with security of data and can effectively record, analyse and communicate data at the appropriate level using the organisation’s standard tools and processes throughout all sales interactions.
- Problem solving: applies structured techniques for troubleshooting, problem solving and analyses problems by selecting the appropriate tools and techniques in line with organisation guidance when dealing with sales as well as routine tasks
- Assesses and qualifies sales leads by developing a clear understanding of clients’ business needs and advising how these might be met with appropriate products, tools and techniques.
- Project management: works flexibly and demonstrates the ability to work under pressure independently and as part of a team to progress sales and manage their time, workflow, priorities and projects.
- Interprets and follows: health and safety legislation to securely and professional work productively in the work environment; Data Protection Act 1998; Sales of Goods Act 1979.
- Sales process: professionally operates all sales-related tasks to maintain integrity, brand and company image during negotiations, handling of objections and closing sales with an understanding of the markets and external competitors
- Technical: ability to understand and explain the technical portfolio and technical systems sold within the organisation and can use the current hardware and operating systems available.
- Database and Campaign Management: prioritises their contacts and keeps an up to date database knowing when and why to contact current consumers or prospects in line with organisational requirements.
- Context / CPD: identifies and negotiates personal development in the context of the wider business and how their role relates to other roles in the business.
- Logical and creative thinking skills
- The ability to interact effectively and professionally with a range of different types of customer
- Ability to think analytically and to solve problems
- Ability to work independently and to take responsibility
- Ability to work with a range of internal and external people
- Ability to communicate effectively in a variety of situations
- Ability to operate in a secure manner
Your training plan
Requirements
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- Presentation skills
- Administrative skills
About this company
Multi-national HR firm
Company benefits
Company car or car allowance offered Hybrid/Remote working patterns Full, bespoke training provided internally and by Pareto Excellent further progression opportunities into senior sales, management and more
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
- Senior Sales and/or Leadership positions within the business
Ask a question
The contact for this apprenticeship is:
PARETO LAW LIMITED
The reference code for this apprenticeship is VAC1000286241.
Apply now
Closes in 4 days (Tuesday 26 November at 11:59pm)
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