Business Administration Apprentice

Summary

This role will give you the opportunity to experience all aspects of the apprenticeship onboarding and administration process. It is ideal for someone who is looking to pursue a career in the world of business administration or customer service and could be a stepping stone to higher level apprenticeships upon completion.

Annual wage: £15,000 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday 8.30am - 4.30pm (4pm on a Friday) which includes half an hour for lunch.
37 hours a week
Possible start date: Monday 9 December
Duration: 1 year 9 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Main duties:

Communicate effectively with a range of customers at varying points in the service delivery cycle. This will include employers, college students, apprentices, parents, external agencies and internal departments
Always take responsibility for customer service and be active in delivering a level of service that meets or exceeds expectations
Effectively prioritise tasks to ensure deadlines are met and appropriately manage a varied workload
Maintain a range of central electronic resources for all colleagues that are up to date and accurate
Maintain up to date records and efficiently use a variety of administrative systems including manual filing systems, spreadsheets, databases, the college’s internal student tracking system, CRM and e-portfolio system
Liaise with colleagues to administer apprenticeship vacancies and the recruitment processes. This includes high levels of co-ordination and liaison with employers and potential apprentices
Use external agency systems including the National Apprenticeship Service, to advertise vacancies and administer the recruitment process efficiently
Organise internal and external meetings as requested, and take minutes for colleagues as required
Provide administration support for colleagues as requested and agreed with your line manager. This will include providing support for employer visits, progress reviews and exit meetings. As well as on-programme administration support to ensure colleagues can work efficiently and that activities are compliant
Take an active role in agreed departmental projects as required

Where you’ll work

Fosse Way Campus

Stroud Road

Cirencester

GL7 1XA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

CIRENCESTER COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3.

Whilst the majority of training will take place at work, there will be occasional attendance at workshops (Teams and in person) with the College.

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Analytical skills
Team working
Initiative
Non judgemental
Patience
ability to multi-task

Other requirements

Ideally, you will have a working knowledge of Microsoft office. Occasional evening and Saturday hours (open events - 2 on a Saturday, 1 on a Thursday evening), time off in lieu given.

About this company

Cirencester College is a specialist sixth form college in a rural setting on the outskirts of Cirencester, Gloucestershire. One of only three designated specialist Sixth Form Colleges in the South West, Cirencester College is one of the top ranking Sixth Form Colleges in the country.

Company benefits

LGPS defined benefit pension scheme 24%+ college pension contribution (including life assurance), generous holidays, sick pay scheme, Employee Assistance Programme, free on-site car parking, on-site fitness suite, Refectory and Cycle to Work Scheme.

After this apprenticeship

Apprentices are always encouraged to apply for any permanent roles within Cirencester College and we regularly have jobs available.

Ask a question

The contact for this apprenticeship is:

CIRENCESTER COLLEGE

Kate Tingle

kate.tingle@cirencester.ac.uk

01285626168

The reference code for this apprenticeship is VAC1000286229.

Apply now

Closes in 15 days (Thursday 21 November at 11:59pm)

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