Optical Assistant Apprenticeship

Thompson & Hardwick Optometrists

Lytham St. Annes, FY8 5LU

Closes on Friday 31 January

Posted on 6 November 2024


Summary

This vacancy is for an Apprentice Optical Assistant based in Leyland. The successful applicant will have the opportunity to undertake valuable work experience within Thompson & Hardwick Optometrists supporting day to day tasks whilst gaining on the job qualifications.

Annual wage
£14,784 a year

Minimum wage rates (opens in new tab)

Training course
Optical assistant 2022 (level 3)
Hours
Monday- 9am to 5pm Wednesday- 9am to 5pm Thrusday- 9am to 7pm Friday- 9am to 5pm Saturday- 9am to 4pm

38 hours 30 minutes a week

Possible start date

Monday 10 February

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • This is a fantastic and unique opportunity to embark on a journey towards a great career.

 

Starting as an Optical Assistant apprentice with future opportunities for career progression, you will be supported with loads of great, fun, and interactive training. You will use these exciting new skills in your day-to-day job, where you will gain customer service skills, knowledge in optical support, and develop behaviour suitable for working in an optical practice.

 

Those with a flair for fashion will love the new frames coming in, and if it's your forte, you may even get involved in meeting frame reps and helping choose the new ranges. If you are more technical, you will get to learn lots of information about lenses and measurements, then transform that information into jargon-free, easy-to-understand, customer-friendly language.

 

It's all about teamwork in an optician's practice. There are many roles, but you support each other to ensure your customers get the best experience possible. Optical assistants are a very important part of any optical practice and crucial to the customer journey. Individuals with a real passion for both healthcare and retail thrive in this role, as it?s perfect for those who love to make a real difference in other people's lives.

 

The duties within this role include:

  •  Greeting customers in a professional and friendly manner as they enter the practice.
  • Interpreting and understanding a clinically issued prescription, its effects on the eye, and the customer's vision.
  • Helping customer's select spectacle frame(s) that are suitable in terms of comfort, looks good and fits lifestyle requirements.
  • Be able to explain the features and benefits of particular frames, using non-technical customer friendly language.
  • Measuring the frames and ensure they are a suitable size for a customer and can accommodate their lenses.
  • Making adjustments to customers spectacle frames using the correct tools to ensure stability and comfort.
  • Basic frame repairs.
  • Have a good knowledge of Ophthalmic lenses, tints and coatings to be able to meet visual / lifestyle requirements .
  • Ordering prescription glasses and contact lenses in for the customer.
  • Correct completion of NHS paperwork and written records in-line with company procedures.
  • Making follow up appointments for customers.
  • Use a focimetre to find the prescription from spectacles.
  • Communicate contact lenses suitability, features and benefits.
  • Carrying out pre-screening tests such as retinal imaging and pressure and visual field testing.
  • Explaining offers and products to customers.
  • Taking payments from customers.
  • Being able to problem solve with basic optical concerns
  • Understanding business KPIs and how they affect the practices profitability

Where you’ll work

27 Park Street

Lytham St. Annes

FY8 5LU

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

TRAINING 2000 LIMITED

Your training course

Optical assistant 2022 (level 3)

Equal to A level

Course contents
  • Deliver customer service which aligns with company values, beliefs and purposes
  • Identify when and who to refer to when supervision is required such as ocular emergencies, screening, dispensing and collections of restricted categories
  • Work within the limits of policies, procedures, and regulated activity such as GDPR, NHS, GOC, Health and Safety at Work and safeguarding
  • Follow employer’s guidelines and expectations for presentation and team working
  • Identify and meet customer needs within the optical environment
  • Communicate with customers and the optical team to maximise understanding
  • Refer customers needing communication support such as language, hearing, visual or learning difficulties to appropriate services
  • Follow health and safety legislation in the optical environment including customer safety, hygiene, and infection control
  • Follow safe use instructions when using optical equipment such as adjustment tools, screening equipment and measuring equipment
  • Follow procedures and processes for first aid, accident and incident reporting or evacuations
  • Provide the benefits and limitations of the different services (e.g. sight tests, contact lenses) and extended services (e.g. minor eye condition services, low vision services) to the customers within the optical environment
  • Offer non-prescribed products such as contact lens solutions, common ophthalmic drops, ready readers, magnifiers, and other accessories to customers
  • Select appointments, recall information, appointment types and exemptions on the employer’s system, and maintain accurate records, e.g. customer details
  • Report and record ocular emergencies following correct employer procedures
  • Accurately prepare clinical records for use following employer procedures
  • Accurately complete customer pre-appointment procedures
  • Use product tolerances to validate product accuracy
  • Use lens measuring equipment to identify prescriptions and lens measurements
  • Identify lens types using engravings such as progressive lenses and safety spectacles and remark lenses where required
  • Interpret the spectacle prescription to identify a range of vision correction options suitable for the customer
  • Offer suitable lens products to the customer based on customer needs and preferences, using features and benefits to highlight suitability
  • Offer specialised products to the customer based on their needs and preferences, using features and benefits to highlight suitability
  • Offer suitable frames to the customer based on their needs and preferences, using features and benefits to highlight suitability
  • Identify frame fitting suitability including facial, frame and spectacle lens measurements required to process spectacle orders for the customer
  • Process spectacle orders, payments and arrange collections, offering relevant promotions to the customer where appropriate
  • Identify and check visual acuity for near vision spectacle, explaining adaption as required
  • Fit spectacle frames through the use of questioning, measurements, and tools
  • Use tools correctly to adjust frame without causing damage
  • Provide advice and guidance on frame fitting, lens care and after sales service
  • Identify guarantees and warranties of optical products and adhere to the Sales of Good Act
  • Manage customer concerns and or complaints in line with employer procedures
  • Use problem solving techniques to identify concern and or complaint causes
  • Communicate with customers to resolve concerns or complaints within the limits of their own authority
  • Follow remake procedures
  • Follow repair procedures
  • Recognise and resolve customer complaints e.g. poor fitting, incorrect measurements, or offer alternative options in line with business requirements
  • Participate in training and development activities to maintain own practice
  • Participate in appraisal, obtain feedback, and use self-reflection to plan further development opportunities and identify available career opportunities to support progression
  • Adapt approach for customers with ocular conditions such as glaucoma, cataracts, macular degeneration, diabetes
  • Conduct screening using screening equipment and record accurate results
  • Inform the patient about the equipment, processes and procedures used for screening
  • Gain support or guidance from colleagues during screening when required
  • Inform the patient that the tests check for medical conditions such as glaucoma, cataracts, macular degeneration, diabetes
  • Demonstrate contact lens handling and insertion and removal to a patient
  • Show the patient how to care for their lens
  • Provide advice and guidance on cleaning of lenses and solution types
  • Follow out of hours emergency procedures
  • Recognise a customer’s ability to make an informed decision
  • Tell the customer what the sight test includes and how it is carried out
  • Work independently to plan and manage workload
  • Assess and mitigate risk in patient’s home to ensure an appropriate eye test can be delivered
  • Mange own wellbeing and resources
  • Maintain team communications when working remotely
  • Deliver customer service which aligns with company values, beliefs and purposes
  • Identify when and who to refer to when supervision is required such as ocular emergencies, screening, dispensing and collections of restricted categories
  • Work within the limits of policies, procedures, and regulated activity such as GDPR, NHS, GOC, Health and Safety at Work and safeguarding
  • Follow employer’s guidelines and expectations for presentation and team working
  • Identify and meet customer needs within the optical environment
  • Communicate with customers and the optical team to maximise understanding
  • Refer customers needing communication support such as language, hearing, visual or learning difficulties to appropriate services
  • Follow health and safety legislation in the optical environment including customer safety, hygiene, and infection control
  • Follow safe use instructions when using optical equipment such as adjustment tools, screening equipment and measuring equipment
  • Follow procedures and processes for first aid, accident and incident reporting or evacuations
  • Provide the benefits and limitations of the different services (e.g. sight tests, contact lenses) and extended services (e.g. minor eye condition services, low vision services) to the customers within the optical environment
  • Offer non-prescribed products such as contact lens solutions, common ophthalmic drops, ready readers, magnifiers, and other accessories to customers
  • Select appointments, recall information, appointment types and exemptions on the employer’s system, and maintain accurate records, e.g. customer details
  • Report and record ocular emergencies following correct employer procedures
  • Accurately prepare clinical records for use following employer procedures
  • Accurately complete customer pre-appointment procedures
  • Use product tolerances to validate product accuracy
  • Use lens measuring equipment to identify prescriptions and lens measurements
  • Identify lens types using engravings such as progressive lenses and safety spectacles and remark lenses where required
  • Interpret the spectacle prescription to identify a range of vision correction options suitable for the customer
  • Offer suitable lens products to the customer based on customer needs and preferences, using features and benefits to highlight suitability
  • Offer specialised products to the customer based on their needs and preferences, using features and benefits to highlight suitability
  • Offer suitable frames to the customer based on their needs and preferences, using features and benefits to highlight suitability
  • Identify frame fitting suitability including facial, frame and spectacle lens measurements required to process spectacle orders for the customer
  • Process spectacle orders, payments and arrange collections, offering relevant promotions to the customer where appropriate
  • Identify and check visual acuity for near vision spectacle, explaining adaption as required
  • Fit spectacle frames through the use of questioning, measurements, and tools
  • Use tools correctly to adjust frame without causing damage
  • Provide advice and guidance on frame fitting, lens care and after sales service
  • Identify guarantees and warranties of optical products and adhere to the Sales of Good Act
  • Manage customer concerns and or complaints in line with employer procedures
  • Use problem solving techniques to identify concern and or complaint causes
  • Communicate with customers to resolve concerns or complaints within the limits of their own authority
  • Follow remake procedures
  • Follow repair procedures
  • Recognise and resolve customer complaints e.g. poor fitting, incorrect measurements, or offer alternative options in line with business requirements
  • Participate in training and development activities to maintain own practice
  • Participate in appraisal, obtain feedback, and use self-reflection to plan further development opportunities and identify available career opportunities to support progression
  • Adapt approach for customers with ocular conditions such as glaucoma, cataracts, macular degeneration, diabetes

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Customer care skills
  • Administrative skills
  • Team working

Other requirements

Please do not contact the company directly. Please note - we reserve the right to close any vacancies from further applications when we have received a suitable number of applications from which to make a shortlist. Please ensure you apply as soon as possible if you wish to be considered for this role.

About this company

Specialist optician in the heart of Lytham, our focus is on the each and every eye examination. Eye tests and examinations and contact lenses are our thing! From sourcing the most unique eyewear and contact lens products on the market to equipping the practice with state of the art diagnostic equipment we aim to stay at the forefront of the eyecare world. From Designer eyewear to NHS funded contact lenses we truly tailor our care for the individuals needs.

https://www.tandhopt.co.uk/ (opens in new tab)

After this apprenticeship

The successful candidate will work towards achieving a Level 3 qualification in optical and gain experience in a busy optical practice.

Upon completion of the Level 3 qualification, you will be an experienced and qualified optical assistant, and as such, you can continue building up skills that will always be in demand. Career breaks and part time working are often possible.

You could go on to acquire higher level optical qualifications such as:

  • Ophthalmic Dispensing- Become a qualified Dispensing Optician.
  • Contact lens Optician - fit Contact lenses.
  • Low vision specialist - help people where traditional spectacles will not suffice. Supply low vision aids, magnifiers, advice on improving contrast and on other non Optical aids such as bump-ons.
  • Optometry courses - carry out full eye examinations and issue prescriptions.
  • Clinical representative- visiting practices introducing new frame ranges and Ophthalmic lenses
  • In-practice trainer - You could use your knowledge to train others.

Other non-clinical roles:

  • Practice Management you could complete a management course.
  •  Practice ownership you could go into business yourself, partnership or franchise.

Ask a question

The contact for this apprenticeship is:

TRAINING 2000 LIMITED

Lauren Reddaway

lauren.reddaway@t2000.co.uk

0125454659

The reference code for this apprenticeship is VAC1000286188.

Apply now

Closes on Friday 31 January

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