IT Service Desk Apprentice
AVARA FOODS LTD
Northants, NN13 7DN
Closes in 23 days (Friday 29 November)
Posted on 6 November 2024
Summary
Are you interested in a career in IT? Would you like a permanent job NOW, not the hope of one sometime in the future? Join us as an IT Service Desk Apprentice and you can be a part of the ambitious team that brings Avara Foods to life, whilst gaining a level 3 qualification!
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Training course
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Information communications technician (level 3)
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Hours
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Monday to Friday 8am - 5pm
39 hours a week
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Possible start date
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Wednesday 1 January
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and
work alongside experienced staff.
What you’ll do at work
- Answer telephone calls in a professional, confident, and timely manner
- Learn to log, categorise, and track incoming IT tickets
- Assist users with basic technical inquiries via phone, email, web portal, and in person
- Shadow experienced team members to develop troubleshooting skills
- Contribute to maintaining the service desk knowledge base
- Participate in regular training sessions and self-study activities
- Support basic IT system administration tasks
Where you’ll work
Clarke Building
Buckingham Road
Brackley
Northants
NN13 7DN
Training
An apprenticeship includes regular training with a college or
other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
BPP PROFESSIONAL EDUCATION LIMITED
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Your training plan
Information Communications Technician Level 3.
Requirements
Essential qualifications
GCSE in:
- 5 Subjects including English and Maths (grade Grade A*-C/9-4)
Let the company know about other relevant qualifications and industry experience you have. They can
adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Number skills
- Logical
- Team working
- Creative
- Initiative
- Patience
Other requirements
This role can take you into production environments, which can be cold and require the use of PPE.
About this company
Avara Foods is one of the UK’s largest food businesses, supplying chicken and turkey to the nation’s most popular supermarkets and restaurants. We are a fully integrated business controlling the whole product supply chain, which include feed mills, farms, hatcheries and factories with associated transport and logistics functions that employ more than 6000 people. This is achieved by investing in people, utilising the latest technology and being uncompromising in our commitment to high quality and food standards.
http://www.avarafoods.co.uk (opens in new tab)
After this apprenticeship
After successful completion of your apprenticeship, you will be offered a permanent, full-time role within the business with possible future career progression.
Ask a question
The contact for this apprenticeship is:
BPP PROFESSIONAL EDUCATION LIMITED
The reference code for this apprenticeship is
VAC1000286173.
Apply now
Closes in 23 days (Friday 29 November)
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create one at the same time as applying for this apprenticeship.
After signing in, you’ll apply for this apprenticeship on the company's website.