Business Engagement Apprentice

Summary

As part of the Business Engagement role you will be introduced to the fundamentals of connecting with potential clients and showcasing Envera’s services, with an opportunity to learn directly from industry experts.

Annual wage

Competitive

Minimum wage rates (opens in new tab)

Performance based.

Training course

Customer service practitioner (level 2)

Hours

Monday to Friday 9am-5pm with a lunch break 40 Hours per week

40 hours a week

Possible start date

Friday 6 December

Duration

1 year

Positions available

2

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Client Engagement and Marketing Relationship
Building Creating Brand Awareness
Working with the marketing team to support campaigns
Hands-on use of Technology

Where you’ll work

56 Nithsdale Avenue

Market Harborough

LE16 9PE

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

NORTHAMPTON COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

1:1 mentorship and expert training. A supportive learning environment

Requirements

Essential qualifications

GCSE in:

English (grade 3)
Maths (grade 3)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Team working
Creative
Initiative
Non judgemental
Patience

About this company

Envera is a dynamic, people-focused telecoms and digital services company based in Market Harborough. Having won the award for Entrepreneur of the Year 2014, Michael leads a vibrant, young and sociable team, offering good opportunities for growth and development and performance related bonuses. Starting your career with Envera means joining a team that values growth and development. You’ll not only gain industry-leading training but also play a key role in driving Envera’s brand forward and learning how to communicate our services effectively.

After this apprenticeship

Potentionally working with the company after apprenticeship has been completed.

Ask a question

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