Apprentice HR Assistant

Summary

We are thrilled to be offering an apprenticeship opportunity within our HR Advisory team. The purpose of this role is to advise on various HR issues, from managing the HR Advisory inboxes to solving and escalating queries. You will also coordinate team meetings, including scheduling, inviting attendees, preparing agendas and taking minutes.

Annual wage: £12,313.60 to £22,010.56 a year
Minimum wage rates (opens in new tab)
Training course: HR support (level 3)
Hours: Monday- Friday, 9am- 5pm with flexibility on start and finish times. We offer hybrid working with an expectation of an minimum of 50% in office
37 hours a week
Possible start date: Wednesday 1 January
Duration: 1 year 5 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Gain an understanding of HR systems
Supporting with and ensuring case management & employee files are kept up to date
Supporting with note taking and administrative tasks

Where you’ll work

County Hall

Bythesea Road

Trowbridge

Wiltshire

BA14 8JN

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BESPOKE PROFESSIONAL DEVELOPMENT AND TRAINING LIMITED

Your training course

HR support (level 3)

Equal to A level

Course contents

Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.

Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.

Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.

Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.

Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.

Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.

Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.

Your training plan

The training will be delivered online with regular interactive sessions

Requirements

Essential qualifications

GCSE in:

English (grade C/4)
Maths (grade C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Team working
Non judgemental
Good timemanagement

About this company

"We empower our people to innovate and collaborate in order to build strong communities" Our core values support the delivery of this vision and underpin what we stand for and how we do things. 1. Trust and Respect 2. Responsibility 3. Excellence We have three main hubs, County Hall (Trowbridge), Monkton Park (Chippenham) and Bourne Hill (Salisbury).

https://www.wiltshire.gov.uk/ (opens in new tab)

Company benefits

26 days holiday rising to 31 after 5 years Family friendly policies Discounts & cashback for major retailers

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

On successful completion of the apprenticeship, you will move into the HR assistant role
There will be the opportunity to progress within the organisation and you will be supported to do this

Ask a question

The contact for this apprenticeship is:

Wiltshire Council

KATHRYN PARTINGTON

apprenticeships@wiltshire.gov.uk

The reference code for this apprenticeship is VAC1000286082.

Apply now

Closes in 13 days (Wednesday 20 November)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

You can either apply by application form or CV & cover letter

Cookies on Find an apprenticeship

Contents