Business Administration Apprentice

Summary

A fantastic opportunity to work within the Education sector as a Business Administration Apprentice. You will build a positive rapport with colleagues, students, and external agencies whilst working in the reception area of our college setting.

Annual wage: £12,064 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: The office opening times are Monday to Friday, 8:30am until 4:30pm.
36 hours a week
Possible start date: Monday 25 November
Duration: 1 year 9 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Working in the education sector requires many administrative tasks, which will be discussed during the interview process, but to name some responsibilities and duties:

Maintaining a positive and welcoming environment as you will be situation at the reception desk
Answering the telephone in a professional manner and taking detailed messages where colleagues are unavailable
Completing administrative tasks, supporting teaching staff and management
Support students with any queries that they may have
Demonstrate a professional image whilst working at the centre
Ensuring all students sign into the building upon their arrival, including visitors
You will support the centre manager in completing the weekly registers and chasing attendance where necessary
You may also attend school events, where we promote the courses and services offered at EQT

Where you’ll work

E.Quality Training Limited

New Hall Street

Hanley

Stoke-on-Trent

ST1 5HQ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

E.QUALITY TRAINING LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

The Level 3 Business Administration is a standard qualification.
The successful candidate will be required to build a portfolio of evidence and participate in the EPA (end point assessment), which includes a knowledge test, project presentation and portfolio of evidence interview
Off-the-job training is required at 6 hours per week for the duration of the apprenticeship.
Level 2 Functional skills in Maths and English is an exit requirement, where the GCSE equivalent is not achieved.

Requirements

Desirable qualifications

GCSE or equivalent in:

English (grade 4 grade or above)
Functional Skills - English (grade Level 2 - PASS)
Functional Skills - Maths (grade Level 2 - PASS)
ICT (grade 4 grade or above)
Maths (grade 4 grade or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Team working
Creative
Initiative
Patience

Other requirements

The successful apprentice will undergo a DBS check. Given the sensitive information that can be shared over the telephone and between colleagues, it is highly important to always maintain confidentiality and follow our GDPR policy. Other policies and legislation will be shared during the apprenticeship term.

About this company

This vacancy is for our Stafford centre. E.Quality Training is a Staffordshire work-based Training Provider that puts learner experience at the forefront of its business practices. We provide vocational training in the 5 specialist areas listed below, primarily focussed on Apprenticeships and Study Programmes (pre-apprenticeships) for anyone aged over 16.

http://www.equality.training (opens in new tab)

After this apprenticeship

This qualification offers knowledge and experiences which become transferrable to other industries and sectors, where you can work in the office environment.

Ask a question

The contact for this apprenticeship is:

E.QUALITY TRAINING LIMITED

Liam Lambert

liamlambert@equality.training

01782 219919

The reference code for this apprenticeship is VAC1000286079.

Apply now

Closes in 6 days (Saturday 23 November at 11:59pm)

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