Sales and Office Administration Apprentice

Summary

This role within PJW Meters offers a comprehensive blend of sales, administration, and operational duties, encompassing work across PJW’s broader business portfolio. The position is well-suited to an ambitious individual looking to excel in both client-facing sales and internal office functions, with growth opportunities to progress.

Annual wage

£26,000 a year

Minimum wage rates (opens in new tab)

Commission and bonus scheme for a Sales and Office Administration Associate Apprentice at PJW Meters and Elko EP UK. Commission Payouts made quarterly based on achieved sales targets.

Training course

Customer service practitioner (level 2)

Hours

Monday to Friday, 8:30am - 17:30pm (to include 30min/1 hr unpaid lunch)

40 hours a week

Possible start date

Monday 13 January

Duration

1 year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

In this position, client outreach is a core responsibility, involving proactive communication to build and maintain client relationships, address their needs, and drive sales growth.

Client Outreach:

Conduct proactive client outreach to build and strengthen customer relationships.
Address customer inquiries, provide solutions, and ensure customer satisfaction.
Manage sales targets, benefiting from a competitive bonus scheme and performance-based incentives.

Inventory Management:

Maintain accurate inventory records to ensure stock availability.
Coordinate with suppliers to negotiate terms and manage order levels.
Ensure product pricing accuracy and adjust as needed in response to market changes.

Administration and Office Management:

Perform bookkeeping and credit control functions to support financial stability.
Assist in monitoring budgets and maintain detailed financial records.
As experience grows, transition into a role that oversees internal workflows and implements best practices to optimize office operations.

Required Skills and Qualifications:

Strong organisational and multitasking abilities, with high attention to detail.
Excellent communication and interpersonal skills.
Proficiency with Microsoft Office Suite and accounting software.
Ability to work both independently and as part of a team.
Valid driver’s license.

This role offers a unique blend of client-facing and internal responsibilities, with a clear development pathway. For those who excel, opportunities to manage face-to-face client interactions, supported by a company car, are also available.

Where you’ll work

UNIT 1

SALISBURY HOUSE

SALISBURY ROAD

NEWTON ABBOT

TQ12 2DF

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SOUTH DEVON COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

Training in the workplace:

Product knowledge
Target customers
Systems, Software and processes
Sales

College teaching:

Effective customer service
Supporting a customer service environment
Communicating using customer service language
Evaluating and improving your performance in a business environment
Managing a workload
Effective team working

More training information

You will attend weekly college sessions to facilitate your required Off-The-Job training. This will be at South Devon College, Vantage Point, Paignton.

Requirements

Desirable qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills
Customer care skills
Team working

Other requirements

Occasionally it would be beneficial for the employee to visit sites to understand where our products are used and the types of clients we deal with.

About this company

We at PJW Meters take great pride in putting our customers first and in building mutually rewarding, long-lasting working relationships. Our personalised customer-centred approach, many years of experience, and thorough knowledge of the market keep our customers returning. We are pleased to offer consultations for your energy projects and requirements. We aim always to understand our clients’ working budgets and provide the best products to save money and provide maximum value. PJW’s broader business portfolio includes PJW Meters, Elko EP UK, and Montis, as well as our e-commerce brands- Electric Meter Shop, The Meter Shop, and Relays Store UK.

https://pjwmeters.com/ (opens in new tab)

Company benefits

A generous bonus scheme and incentives on top of the base salary offer a rewarding compensation structure. There is also an opportunity to receive a company car, further supporting personal relationship-building and customer satisfaction.

After this apprenticeship

On successful achievement of apprenticeship, the potential of a job opening in a customer / business team role.

Ask a question

The contact for this apprenticeship is: