Property Administration Apprentice

Summary

Cow & Co Properties Ltd are looking for an organised and confident individual that wants to be involved within the property and lettings industry. Provide support day to day to the team, ensuring the highest levels of customer care is delivered. You will receive training and experience within all areas of Business Admin and Property Management.

Annual wage: £13,312 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: 09:00 until 18:00 with 1 hour unpaid lunch break. Days to be confirmed.
40 hours a week
Possible start date: Monday 6 January
Duration: 1 year
Positions available: 2

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The role offers a diverse range of tasks within a property company as follows:

Advising clients about the letting process and rents
Registering applicants
Meet and greet people
Organise viewings
Feedback to landlords/tenants/applicants
General admin duties
Customer service
Dealing with queries/enquiries
Managing files
Send emails/letters
Sales/marketing
Assisting in tenant/property management
Property research
Answering phone/taking accurate messages
Data entry
Payments
Tenant referencing
Compliance
Complete inventories
Social media
Sending property lists

Where you’ll work

1 BARLEY MOW PASSAGE

LONDON

W4 4PH

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

DAVIDSON TRAINING UK LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Full on-the-job and off-the-Job training will be delivered supported by our Training Provider – Davidson Training UK Ltd
All training will be carried out within the workplace during working hours
Business Administrator Apprenticeship Standard Level 3
Level 2 Functional Skills in English and mathematics (if you already do not hold the equivalent)
Full training will be given leading to a recognised Business Administrator Apprenticeship Standard

Requirements

Desirable qualifications

GCSE in:

English (grade Grade 4-9 or A*-C)
Maths (grade Grade 4-9 or A*-C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Attention to detail
Logical
Excellent communication skills
Self-motivated
Able to identify opportunities
Tenacious and resilient
Driven and determined
Ability to prioritise
Customer focused approach
Confident and persuasive

Other requirements

Closest Station is Chiswick Park, please make sure you can commute to our office within a reasonable time.

About this company

Cow & Co London have a vision to consistently deliver the best results for their clients throughout London while moving with the times. Having worked many years in the property industry, James saw a gap in the market to streamline processes to ensure an exceptional customer experience. Alongside James is his wife, Kat, and together they have created an estate agency that combines traditional services with modern processes. Wondering about our name? When founder and co-director James Cooley was growing up, he had a family dog with strange patches on her, that led to them calling her ‘Cow’. James and Cow did everything together when he was growing up. And in recognition of our boundless energy and being by your side through thick and thin, we named our agency after her.

https://cowandco-london.com/ (opens in new tab)

After this apprenticeship

Potentially a full-time role available with the employer should you be successful within the progression of your apprenticeship.

Ask a question

The contact for this apprenticeship is:

DAVIDSON TRAINING UK LIMITED

GEMMA BARR

gemmabarr@davidsontraining.com

07399586723

The reference code for this apprenticeship is VAC1000286029.

Apply now

Closes on Friday 13 December

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