Business Administration Apprentice - 1st Locate – Find an apprenticeship

Summary

First Locate has been in business as a leading debt management business for over two decades. Our mission is simple: “Helping our clients’ efficiently manage their customers by providing high quality investigative and debt recovery specialists who deliver innovative and market-leading services” Our mission is underwritten by our core values.

Annual wage

£11,648 a year

Minimum wage rates (opens in new tab)

Hourly wage to increase in April 2025 in line with Minimum wage increase

Training course

Business administrator (level 3)

Hours

35 per week to be planned between - Monday - Friday, 9.00am - 5.00pm or 8.00am - 4.00pm.

35 hours a week

Possible start date

Tuesday 26 November

Duration

1 year 6 months

Positions available

2

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Providing operational business admin support to the operational teams to allow them to fulfil client requirements and business revenue targets
Querying with client’s customer accounts where there may be a
discrepancy/misunderstanding as to how the balance has come about
Data inputting on to customer accounts with new information as to the development of their relationship and situation.
Chasing customers for outstanding information when relevant
Sending out invoices for customers to explain the detail of any debts that are outstanding

Where you’ll work

Apson House, Colton Mill, Bullerthorpe Lane Leeds West Yorkshire

LS15 9JN

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

JUNIPER TRAINING LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

NVQ Level 3 Business administrator qualification
Maths and English functional skills training if necessary
Dedicated Juniper skills coach for on the job training

Requirements

Essential qualifications

GCSE or equivalent in:

English & maths (grade A*-C/ 4-9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Initiative
Confident Telephone Manner
Positive and self-motivated

About this company

These are three words often used to describe First Locate, and it makes us immensely proud. It is very easy to get caught up in cost-saving, KPI crunching and churn rates, but we have never lost sight of the most important element in the debt resolution process. The Customer. We have developed some of the UK’s most advanced Contact Centre technology and have access to over 400 million data points for UK customers, combined with our Government compliant levels of data security and processing; First Locate are highly effective at resolving and processing debt for our clients. Alongside all this technology we have developed a culture of empathy within our 300+ workforce so any customer contact will reflect favourably on your brand.

https://www.1stlocate.com/ (opens in new tab)

After this apprenticeship

Full-time position within the company.

Ask a question

The contact for this apprenticeship is:

JUNIPER TRAINING LIMITED

Paul Nightingale

paul.nightingale@junipertraining.co.uk

07395789959

The reference code for this apprenticeship is VAC1000286016.

Apply now

Closes in 9 days (Monday 25 November at 11:59pm)

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Business Administration Apprentice - 1st Locate

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