Administrator Apprentice

Summary

We are a small business looking for an enthusiastic person to join our team. This role includes general administrative support to the Management Team, as well as managing the daily office activities. This position requires an organised, self-motivated individual, who can work under time pressure, apply initiative and attention to detail.

Annual wage: £15,000 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Thursday 9am to 5am. These are the normal working hours, although flexible hours on an ad-hoc basis can be accommodated provided the business needs are met.
30 hours a week
Possible start date: Monday 6 January
Duration: 1 year 9 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The job role will include:

Meet and greet/first PoC for all visitors
PoC for all office related services/maintenance
Answer phone calls and emails, process customer enquiries, take messages when required and prioritise as appropriate
Sort through post, scan and archive where appropriate
Field incoming leads (usually via framework portals/email), ensure detailed notes are kept
Co-ordinate internal and external meetings. This will involve ownership of the business diary/calendar and minute/action taking
Process hotel and travel bookings
Ensure office supplies are well stocked
Assist with internal stock control including demo kit, government furnished equipment (GFE) and other technical items
Liaise with marketing company to ensure marketing materials up to date
Manage and update internal documentation set
Attend trade shows, events and meetings, assist with all administration involved in trade shows and marketing activities
Provide administrative support to the Office Manager (OM) Operations Manager (OpM), Project Manager (PM) and Technical Manager (TM) (e.g. Proof reading, printing, scanning etc.)
Work with the Office Manager (OM) Operations Manager (OpM) and Technical Manager (TM) to support any logistics requirements (such as import/export/post etc.)
Work closely with sales personnel to support their efforts when required
Action bookkeeping & processing employee expense claims
Liaise with accountant to assist with processing quarter end
Process occasional payments

Where you’ll work

UNIT 4

DUDDAGE BUSINESS PARK

BROCKERIDGE ROAD

TWYNING

GL20 6BY

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

GLOUCESTERSHIRE COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Qualification: Business Administrator Standard Level 3
Delivery model and duration: Workplace delivery
Duration: 21 months plus 3 months End Point Assessment

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Initiative
Multitasking Skills

Other requirements

20 days annual leave plus Bank Holidays.

About this company

BlackTree Technologies is the UK based reseller of TrellisWare Technologies inc. Established in 2012 by Neil Clements-Hill, BlackTree are at the forefront of supplying and supporting TrellisWare tactical radios in varied Defence and Security applications.

https://www.blacktreetechnologies.co.uk (opens in new tab)

Company benefits

Working hours could increase depending on the business and applicant's needs.

After this apprenticeship

Potential position upon completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

GLOUCESTERSHIRE COLLEGE

Employer Training & Apprenticeships

apprenticeshipvacancies@gloscol.ac.uk

0345 155 2020

The reference code for this apprenticeship is VAC1000285933.

Apply now

Closes in 13 days (Thursday 21 November at 11:59pm)

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