Apprentice Admin & Customer Service Assistant

Storyy Training Limited

High Wycombe, HP14 7RP

Closes in 24 days (Saturday 30 November at 11:59pm)

Posted on 5 November 2024

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Summary

Are you passionate about Excellent Customer Service? Are you organised & have great attention to detail? Storyy Training are a Government approved training company who work other employers to train their staff so we are looking to train someone to work for us!

Annual wage
£13,312 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday 9am - 5pm

40 hours a week

Possible start date

Monday 9 December

Duration

1 year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

As our Admin & Customer Service Assitant you will be supporting the team with a wide range of tasks including

  • Weekly & Monthly Audits
  • Data Entry
  • Ensuring all Complinance documents are processed & stored accordingly
  • Learner & Customer Surveys
  • Working with the team to capture Social Media content

Where you’ll work

Hazelmere

High Wycombe

HP14 7RP

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

STORYY TRAINING LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    Training will take place during your working hours.  Lessons will take place via Microsoft Teams. Lessons will be monthly but throughout the month you will be required to keep a diary of work you do to support the theory you learn in lessons.

    Requirements

    Desirable qualifications

    GCSE in:

    • English (grade Grade 4)
    • Maths (grade Grade 4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Presentation skills
    • Administrative skills
    • Team working

    Other requirements

    Our HQ is located in Finchampstead but this is predominately a remote working role with travel to the office once a week. Candidates would ideally be based in & around High Wycombe to be able to work alongside the other two team members that you will be working with & travel to the office together. The successful candidate will be DBS checked

    About this company

    Storyy Training provide apprenticeships and training to companies throughout the UK. We specialise in training Sports Coaches, Residential Care workers, Team Leaders & staff from Early Years settings.

    https://storyy.group/apprenticeships-training/ (opens in new tab)

    Company benefits

    20 Days Holiday Flexible working Opportunities to progress withing the company Employee Benefits Scheme - Vivup

    After this apprenticeship

    Opportunities to develop into more senior roles in the Training Team or other areas of the Storyy Group.

    Ask a question

    The contact for this apprenticeship is:

    Storyy Training Limited

    Louise Knight

    louise.knight@storyy.group

    The reference code for this apprenticeship is VAC1000285876.

    Apply now

    Closes in 24 days (Saturday 30 November at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.