Apprentice Business Support Administrator

Summary

This is a great opportunity for an ambitious business support administrator to join an established buyer team providing IT solutions and services, operating across all industries.

Annual wage: £13,650 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: TBC.
37 hours a week
Possible start date: Monday 6 January
Duration: 1 year 3 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Pricing quotations
Sourcing of products
Processing orders
Managing order fulfilment requirements including confirming orders and dealing with any issues in the supply chain
This role has a particular focus on the customer service side of order fulfilment so solving any problems, handling queries and dealing with returns requests

Where you’ll work

The Mill II

Holly Park Mill

Calverley

Pudsey

LS28 5QS

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

LUMINATE EDUCATION GROUP

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

Training will take place once per month at Printworks Campus

More training information

L2 Customer service practitioner Apprenticeship Standard

Requirements

Desirable qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Analytical skills
Team working
Initiative

About this company

We’re not your average technology company, we reward innovation and outside the box thinking. A career at TIEVA means giving you the opportunity to shape your future. We will provide you with all the tools you need to succeed, this isn’t just the basics, we are talking about the latest automation technology, weekly campaigns, holidays, prizes, and team incentives.

Company benefits

•Life Insurance •Pension •Profit share bonus scheme (non-sales, subject to T&C’s) •Long Service Awards (financial and time rewards) •Cycle to Work Scheme •IT Purchase Loan Scheme •Financial Wellbeing Tool •Discount scheme

After this apprenticeship

Progression onto Higher Apprenticeship Level 3

Ask a question

The contact for this apprenticeship is: