Customer Service Apprenticeship

Summary

We are looking for an individual to come and join our friendly reception team of 8. The role is diverse, at times challenging but also very fulfilling. Reception is the heart of Liquorpond Surgery, and the role varies from booking appointments, dealing with email queries, registrations, and all the weird and wonderful in-between.

Annual wage: £9,984 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday - Friday Between the hours of 8am - 6.30pm working over 4 days
30 hours a week
Possible start date: Monday 2 December
Duration: 1 year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

1- Learning how to provide excellence in Customer Service.

2- Building confidence and learning how to prioritise workloads and organisational skills.

3- Building on IT skills, learning new systems and using Word etc.

4- Keeping data and information up to date and accurate whilst ensuring data protection.

Where you’ll work

10 LIQUORPOND STREET

BOSTON

PE21 8UE

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BOSTON COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

You will be expected to attend college at least once a month where you will receive one-to-one support from your assessor and functional skills tutors. You will be assessed using a variety of different methods including observation, professional discussion and production of written evidence.

Each apprentice is required to take an end-point assessment to complete their apprenticeship. The assessment will be delivered by a registered end-point assessment organisation. The assessment may be an online demand test, an observation, a project and a presentation depending on the requirement of the standard.

Requirements

Essential qualifications

GCSE in:

English (grade 3)
Maths (grade 3)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Logical
Team working
Initiative
Non judgemental
Patience
Confident answering the phone
Confident with the public
Calm under pressure
Polite, presentable

About this company

We are a busy GP surgery located within the heart Boston, striving to offer fantastic customer service to our patients. We currently have around 11,000 patients all with unique needs.

http://liquorpond-surgery.co.uk (opens in new tab)

After this apprenticeship

With additional training, Level 2 (Intermediate) Apprentices may be able to progress in their careers to roles including customer relationship manager, customer service executive officer, customer service delivery co-ordinator, customer service team leader, customer service supervisors and managers, senior customer service advisers or a wide range of other customer service related roles.

Ask a question

The contact for this apprenticeship is:

BOSTON COLLEGE

Suzanne Davison

Apprenticeships@boston.ac.uk

01205313238

The reference code for this apprenticeship is VAC1000285790.

Apply now

Closes in 9 days (Friday 22 November at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

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