Apprentice Business Administrator

MGB SUPPLIES

LINCOLN, LN6 3JZ

Closes in 10 days (Tuesday 26 November at 11:59pm)

Posted on 5 November 2024

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Summary

We are currently looking for a dedicated and enthusiastic Apprentice Business Administrator/Customer Service Representative to enhance our team. If you have experience in customer service and thrive in a fast-paced environment, we want to hear from you!

Annual wage
£13,312 to £23,795.20 a year

Minimum wage rates (opens in new tab)

Salary is based on National Minimum Wage for Age and is dependent on age and previous experience

Training course
Business administrator (level 3)
Hours
Monday to Friday, 8am to 4:30pm

40 hours a week

Possible start date

Monday 16 December

Duration

1 year 9 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Key Responsibilities:

  • Respond to customer inquiries via phone and email with professionalism and care.
  • Take and process customer orders efficiently.
  • Check stock levels and assist with inventory management.
  • Provide exceptional after-sales support to ensure customer satisfaction.
  • Maintain a tidy office and kitchen area through general housekeeping duties

 

Duties will include, but will not be limited to:

  • Processing quotations and sales orders
  • Answering the phone
  • General admin
  • Communicating between suppliers and customers to make sure correct products are purchased

Where you’ll work

EXCHANGE ROAD

LINCOLN

LN6 3JZ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

LINCOLN COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

  • The successful candidate will work towards achieving their Apprenticeship Standard in Business Administrator Level 3
  • A dedicated work-based trainer will be assigned to the candidate to provide them with support and guidance throughout the course.
  • This is a predominently work-based programme with College attendance required once a month.
  • All learning will take place at the candidate's place of employment/College and within their contracted working hours.

More training information

In addition to the Apprenticeship, you will receive training on all internal systems, policies and procedures.

Requirements

Essential qualifications

GCSE in:

  • English and Maths (grade A*/9 - C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Logical
  • Team working
  • Non judgemental
  • Patience

Other requirements

Please make sure that the work place is easily commutable for you

About this company

Having been in the business for more than 30 years, we are confident we can offer everything you need from an Engineering Supplier. MGB Tool Supplies was established in 2004, headed by successful business owner Maurice Bull.

https://www.mgbsupplies.co.uk/ (opens in new tab)

After this apprenticeship

On successful completion of the Apprenticeship, become a part of the team full time and work towards the next level

Ask a question

The contact for this apprenticeship is:

LINCOLN COLLEGE

Margaret Davis

apprenticeships@lincolncollege.ac.uk

01522 876284

The reference code for this apprenticeship is VAC1000285739.

Apply now

Closes in 10 days (Tuesday 26 November at 11:59pm)

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