Business Administration Apprentice

Summary

Market Street Health Group have a fantastic opportunity for a Business Administration Apprentice to join their company. Supporting a secretarial team and IT administrator, by helping with scanning, shredding, coding, etc.

Annual wage: £13,044 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday, 9.00am - 5.00pm.
36 hours a week
Possible start date: Sunday 8 December
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Scanning
Shredding
Getting lunches for meetings
Coding
Sending our letters to patients
Scanning and triaging patient letters/results/investigations accurately onto Emis (IT system used by surgery)
Shredding confidential documents once scanned on
Maintaining full confidentiality
Carry out required online training
Getting lunches for practice meetings and setting up meeting rooms
A working knowledge of Microsoft Office applications
A working knowledge of emails
Need to be computer literate
Sending out letters to patients who are due annual reviews
Printing off blood test requests for patient reviews
Coding based on lists generated by IT Administrator
Getting lunches for reception meetings and setting up meeting rooms
A working knowledge of Microsoft Office applications
Opening and responding to emails
Need to be computer literate
Calling patients who are due reviews
Sending Did not attend (DNA) letters to patients
Printing off blood test requests for patient reviews
Coding based on lists generated
Outgoing post
Registering new patients
Light reception duties - for cover

Where you’ll work

MARKET STREET HEALTH GROUP

52 MARKET ST

EASTHAM

LONDON

E6 2RA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

LONDON SOUTH EAST COLLEGES

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

On programme Training:

Level 3 Business Administrator Apprenticeship Standard
Level 2 Functional Skills in maths and English
Institute of Apprenticeship Certificate

End-Point Assessment (EPA):

Knowledge Test
Skills Test
Oral Questioning – underpinned by portfolio

Requirements

Desirable qualifications

GCSE or equivalent in:

Maths and English (grade A*-C / 9-4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Initiative
Non judgemental
Patience

Other requirements

1 hour lunch break to be taken at between 1-2pm

About this company

NHS General Practice (GP Surgery)

After this apprenticeship

The administration role may be a gateway to further career opportunities.

Ask a question

The contact for this apprenticeship is: