Apprentice Receptionist and Administrator

Summary

We are a happy, family friendly medical practice who are looking to recruit a bright, enthusiastic Apprentice to work with our established team, many of whom came through the Apprenticeship Programme themselves. We are looking for someone who is looking to learn and present themselves in a smart and professional manner.

Annual wage

£12,480 a year

Minimum wage rates (opens in new tab)

If candidate is required to regularly join the rota for 7:45 am start or 6:45 pm finish then a pay increase would be made

Training course

Customer service practitioner (level 2)

Hours

Monday to Friday 9am to 5am initially but there may be occasions when those times alter slightly for cover.

37 hours 30 minutes a week

Possible start date

Monday 20 January

Duration

1 year 3 months

Positions available

2

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Duties will include, but will not be limited to:

Greeting patients by phone and face to face
Scanning and filing documents
Registering new patients
Working with the team to meet our targets

Where you’ll work

Navenby Surgery

4 North Lane

Navenby

Lincoln

LN5 0JJ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

LINCOLN COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

The successful candidate will work towards achieving their Apprenticeship Standard in Level 2 Customer Service Practitioner.

A dedicated work-based trainer will be assigned to the candidate to provide them with support and guidance throughout the course. This is a prominently work-based programme with College attendance required once a month. All learning will take place at the candidate's place of employment/College and within their contracted working hours.

Course outline:

Customer service practitioner / Institute for Apprenticeships and Technical Education

Requirements

Essential qualifications

GCSE or equivalent in:

English & Maths (grade A*/9 - C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Logical
Team working
Initiative
Patience

Other requirements

Obviously, there will be an element of lifting and handling at work in accordance with Health and Safety guidelines.

About this company

Medical Practice in the village of Navenby

https://www.cliffvillagesmedicalpractice.co.uk/index.aspx (opens in new tab)

After this apprenticeship

We have kept every apprentice on after their initial contract. Some eventually moved on to other jobs and some have stayed for 10 plus years, but there will be opportunities to pursue a different direction within the Practice.

Ask a question

The contact for this apprenticeship is:

LINCOLN COLLEGE

Margaret Davis

apprenticeships@lincolncollege.ac.uk

01522876284

The reference code for this apprenticeship is VAC1000285714.

Apply now

Closes in 14 days (Wednesday 8 January at 11:59pm)

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