Apprentice Office Administrator

Summary

This is a fantastic opportunity to come and join our administration team. You will be based in our main office and reception area dealing with a variety of tasks where no two days are the same.

Annual wage: £12,313.60 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: 37 hrs per week, 8am to 4pm Monday to Thursday. 8am to 3.30pm on a Friday. The contract is term time only, wages will be worked out pro rata.
37 hours a week
Possible start date: Monday 9 December
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Role Purpose:

To support the school administration systems, structures and functions.

Specific responsibilities:

Maintain personal expertise, to be a role model and promote high expectations for all members
of the school community through your role within the structure.
To model the values, ethos and vision of the Trust.
To maintain at all times, the utmost confidentiality with regard to all records, personal data relating to staff, students and other information of a sensitive or confidential nature.

Main Responsibilities:

To be based in the main school office.
To assist with reprographic requests and ensure a timely completion and process is followed.
To provide high standards of telephone and reception skills when communicating with outside agencies, parents/carers, governors, staff and students.
To provide a professional image when greeting visitors and other stakeholders.
To prioritise telephone calls and visitor queries and deal with all requests appropriately, accurately record messages and signpost as required.
To ensure visitor signing in procedures are followed correctly including safeguarding checks.
To assist with new intake including processing consent forms.
To produce documentation for a variety of audiences.
To communicate with others to organise meetings.
To use SIMS and other school systems to create and run reports.
To assist with the analysis of data.
First Aid Trained (training provided).

General:

Maintain personal expertise, to be a role model and promote high expectations for all members of the school community through your role within the structure.
To model the values, ethos and vision of the Trust.
To contribute to the overall ethos, work and aims of the Trust.
To maintain at all times, the utmost confidentiality with regard to all records, personal data relating to staff, students and other information of a sensitive or confidential nature.
Attend relevant meetings as required.
Be aware of and comply with policies and procedures relating to safeguarding, child protection, confidentiality and data protection, reporting all concerns to an appropriate person.
Show a duty of care to students and staff and take appropriate action to comply with health and safety requirements at all times.
Be aware of, and support, difference and ensure that all students have access to opportunities to learn and develop.
Maintain good relationships with colleagues and work together as a team.
Appreciate and support the role of other professionals.
To attend any training courses relevant to the post, ensuring continuing, personal and professional development.
Demonstrate and promote commitment to equal opportunities and to the elimination of behaviour and practices that could be discriminatory.

Where you’ll work

Staindrop Academy

Cleatlam Lane,

Staindrop,

Darlington

DL2 3JU

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BISHOP AUCKLAND COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business Administrator apprenticeship standard.
You will be allocated 6 hours per week for training and college work.
You will have monthly on-site visits by a personal tutor.
You will be involved in regular reviews with your college tutor and your work place mentor.

Requirements

Essential qualifications

GCSE in:

English (grade 9-4 / A*-C / Level 2)
Maths (grade 9-4 / A*-C / Level 2)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Presentation skills
Administrative skills
Number skills
Team working
Non judgemental
Patience

Other requirements

This post is subject to safeguarding and qualification checks and return of references

About this company

Our ethos is built upon a tradition of excellence for the wellbeing, achievements, aspirations and success of our young people. Every child matters at Staindrop and we want them to be happy, valued and successful to fulfil their potential and develop the skills and attributes to succeed in their next steps. We are keen for our students to develop as confident, responsible and considerate individuals who excel and make a lasting contribution within and beyond their school life. We are extremely proud of their outstanding achievements in all walks of life. Our students are the finest ambassadors, demonstrating what can be achieved through hard work and a positive attitude. The day-to-day atmosphere of Staindrop is warm, friendly and orderly and visitors always comment on the calm and purposeful atmosphere that pervades every aspect of school life. Our partnerships with parents and carers are very important to us and we will work closely with you throughout your child’s time with us to nurture their aspirations, their learning and their achievement.

https://staindropacademy.com/ (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

To be discussed at interview.

Ask a question

The contact for this apprenticeship is:

BISHOP AUCKLAND COLLEGE

David Brough

david.brough@bacoll.ac.uk

01388743164

The reference code for this apprenticeship is VAC1000285683.

Apply now

Closes in 6 days (Tuesday 19 November at 11:59pm)

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