Degree Apprentice Service Delivery Analyst 2025

Summary

This is a 3-year degree apprenticeship with Sheffield Hallam University in which you study part-time alongside a full-time role. You will cover modules such as Financial Management, Marketing, leadership & change management, business project management and Big Data Analytics. There is a final stage project in conjunction with Capgemini’s business.

Annual wage

£20,000 a year

Minimum wage rates (opens in new tab)

Access to Nudge (Financial education)   Employee Discount scheme   Company Shares scheme

Training course

Chartered manager (degree) (level 6)

Hours

Monday to Friday Shifts to be confirmed

37 hours a week

Possible start date

Monday 1 September

Duration

3 years

Positions available

2

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

As a Service Delivery Analyst, you will be combining your full-time role and part-time study for a Chartered Manager Degree Apprenticeship with our partner University. Working within Application Development and Maintenance (ADM) across a huge spectrum of challenges, you will:

Provide IT service management expertise that will transform how our clients conduct their day-to-day business
Assist the service Engagement Manager to deliver contracted services to our clients in line with ITIL and/or Agile principles
Build strong team and client relationships, support growth, innovation and continuous service improvement

On the Service Management career path, as you build your awareness of service delivery and gain experiences across the full scope of delivery processes, as well as financial management, you will be preparing to become an Engagement Manager with full accountability for your own service.

Where you’ll work

6 Brindley Place

Birmingham

B1 2JB

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SHEFFIELD HALLAM UNIVERSITY

Your training course

Chartered manager (degree) (level 6)

Equal to degree

Course contents

Support the development of organisational strategies and plans. Develop and deliver operational plans; being able to set targets and KPIs, manage resources, and monitor and measure outcomes to establish operational effectiveness, efficiencies and excellence. Produce reports that clearly present information and data, using a range of interpretation and analytical processes. Gain wide support to deliver successful outcomes
Plan, organise and manage resources in order to achieve organisational goals. Identify key outcomes, develop and implement plans and monitor progress, and provide reports as required. Proactively identify risk and create plans for their mitigation. Able to initiate, lead and drive change within the organisation, identifying barriers/challenges and how to overcome them. Ability to use widely recognised project management tools
Managing budgets, controlling expenditure and production of financial reports
Use of customer insight and analysis of data to determine and drive customer service outcomes and improve customer relationships. Creative approaches to developing solutions to meet customer need
Able to identify service/organisational improvements and opportunities for innovation and growth, using qualitative and quantitative analysis of information and data and benchmarking against others
Communicate clearly, effectively and regularly using oral, written and digital channels and platforms. Use active listening and open questioning to structure conversations and discussions, and able to challenge when appropriate. Manage and chair meetings and clearly present actions and outcomes. Ability to apply influencing and persuading skills, to the dynamics and politics of personal interactions
Able to articulate organisational purpose and values. Support the creation of an inclusive, high performance work culture. Enable others to achieve by developing and supporting them through coaching and mentoring
Able to build teams, empower and motivate others to improve performance or achieve outcomes. Able to delegate to others, provide clear guidance and monitor progress. Ability to set goals and accountabilities
Able to build rapport and trust, develop networks and maintain relationships with people from a range of cultures, backgrounds and levels. Able to contribute within a team environment. Effectively influence and negotiate, being able to have challenging conversations and give constructive feedback. Work collaboratively with internal and external customers and suppliers
Able to reflect on own performance, identifying and acting on learning and development needs. Ability to understand impact on others. Can manage stress and personal well-being, and confident in knowing core values and drivers
Able to create personal development plan, and use widely recognised tools and techniques to ensure the management of time and pressure effectively, and prioritisation and strategic alignment of activities
Use evidence-based tools and ethical approaches to undertake problem solving and critical analysis, synthesis and evaluation to support decision making

Your training plan

You will be required to attend Sheffield Hallam University on a series of study blocks.

The degree award is BA (Hons) Professional Practice in Management.

Requirements

Essential qualifications

A Level in:

Any subject (grade CCC/Merit Merit Merit)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Problem solving skills
Team working

Other requirements

This is a hybrid role, with an expectation to work from your base location up to two to three days per week. Additional travel to client sites may be required, depending on project needs. To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

About this company

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of nearly 350,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. Get the Future You Want

Company benefits

Company Laptop   Virtual GP Access   Employee Assistance Programme (24-hour helpline)   Season Ticket Loan   25 days paid annual leave   Free Access to Thrive (wellbeing app)   Eyecare Vouchers   “MyBenefits” package

After this apprenticeship

In addition to your degree apprenticeship, you will receive role-based training and coaching to ensure technical growth that kickstarts your career and sets you up for #GetTheFutureYouWant at Capgemini. You will also be offered the opportunity to train towards professional certification.

If you are seeking an exciting and fulfilling challenge in a public sector environment that delivers real impact to society, allows you to be part of a high performing and motivated team and offers a large scope for progression, then this is the opportunity for you. Are you ready to #GetTheFutureYouWant?

Ask a question

The contact for this apprenticeship is: