Business Administration Apprenticeship - Manchester (x3) – Find an apprenticeship

Summary

Financial Wellness Group are looking for 3 new Business Administration Apprentices within their support team. You will be studying toward your Business Administration Level 3 apprenticeship qualification.

Annual wage: £20,709 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday-Friday (09:00-17:30)
37 hours a week
Possible start date: Monday 16 December
Duration: 1 year
Positions available: 3

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The first thing we look for when we bring new people onto the team is warmth, empathy and a drive to help others. We appreciate that everyone faces their own challenges in life, and anyone can experience money worries.

Your role will include;

To assist and support the Advice Team, the Financial Specialists Team and the Triage Team in all administrative tasks
Ensuring high quality work is delivered and that both the teams and Supervisors have assurance that the completion of customer work is undertaken with professionalism and efficiency
Service customers via digital platforms, including email and SMS, to support customers with their queries
Carry out chase processes in line with relevant process maps
Drafting, printing and collation of documentation for customers
Assist team members with any additional duties when required
Work towards Key Performance Indicators and Service Level Agreements
Ensure the ongoing maintenance of their own CPD, to accumulate a minimum of 25 points per annum
Carry out all duties in a manner that reflects Gregory Pennington Limited’s principles

The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the role.

Benefits Include:

Parking
25 days hol plus charity day plus day off for Birthday
Onsite cafe and gym
Minimum 2 x company extravaganzas annually
Paid for team lunches/dinner

Where you’ll work

Think Money Group Ltd, Unit 1, Think Park, Mosley Road, Trafford Park

Manchester

M17 1FQ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

PARAGON EDUCATION & SKILLS LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Paragon Skills is a leading national Apprenticeship training provider, supporting over 4,000 learners and 1,500 organisations. Paragon Skills has some of the highest success and achievement rates in the industry
It has an Ofsted Grade 2 Good rating and an overall achievement rate of 71.4%, exceeding the national average of 65.6%. Using a blended approach, learners are always at the forefront of our priorities. All learners are assigned a Personal Tutor who will be their main point of contact
This involves regular catch-ups, check-in emails and calls. Your employer will agree to give you 20% of your working hours solely towards your study
This will give you every chance to achieve the highest grade possible! On completion of this 12 month apprenticeship you will have gained; Apprenticeship in Business Administration Level 3

Requirements

Desirable qualifications

Other in:

Business (grade Pass)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills

Other requirements

Working hours Please note that anyone under the age of 18 can only work a maximum of 40 hours per week. Any role which exceeds these hours should be amended accordingly, to fall in line with the legislation.

About this company

Bringing together Gregory Pennington and Freeman Jones, we are one of biggest companies in the UK helping people get out of debt. You’re much more than just your bank balance so, when you come to us for help, we take thetime to listen and really focus on getting to know the person behind the money worries. This gives us confidence that we’re doing everything within our power to improve your long-term financial wellbeing, as well as helping you deal with any immediate money struggles.

After this apprenticeship

Possibility of a full time role after the completion of the apprenticeship

Ask a question

The contact for this apprenticeship is:

PARAGON EDUCATION & SKILLS LIMITED

The reference code for this apprenticeship is VAC1000285612.

Apply now

Closes in 25 days (Monday 9 December)

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After signing in, you’ll apply for this apprenticeship on the company's website.

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Business Administration Apprenticeship - Manchester (x3)

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