Apprentice Administrative Assistant

Summary

We are seeking an enthusiastic, approachable and professional candidate to work as an Administrative Assistant in our Saltash Office. The role will require providing administration assistance to our busy, friendly team of lawyers, greeting clients and helping with the efficient running of the office.

Annual wage: £11,648 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday to Friday, 9.00am to 5.00pm, with 1 hour per day for lunch.
35 hours a week
Possible start date: Monday 2 December
Duration: 1 year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

To answer the telephone in an appropriate manner and time, take messages and transfer calls as necessary
To greet clients in a courteous manner and deal with their enquiry efficiently
Monitor and respond to general emails
General office administration duties such as filing, checking stationery and assisting with the postage of documents
Providing assistance to lawyers in drafting documents
Preparing marketing leaflets

Where you’ll work

6 Fore Street

Saltash

PL12 6JL

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ACHIEVEMENT TRAINING LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

You will receive specific on-the-job training from the employer in your workplace at Roper James Solicitors.

Off-the-job training will be delivered using weekly classroom sessions delivered at Achievement Training city centres location or you will be work based and will be given time in the working week to study towards the theory element of the programme. You will be working towards:

Level 2 Customer Service Apprenticeship Standard
Apprentices without Level 2 English and maths (A*-C or 9-4 GSCE) will need to achieve this level before the end of their apprenticeship

Requirements

Essential qualifications

GCSE or equivalent in:

English & Maths (grade C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills
Problem solving skills
Some knowledge of Excel

About this company

We are a modern, progressive and specialist Solicitors’ Practice specialising in Medical Negligence and all types of Personal Injury Claims, enhanced with professional, highly experienced and approachable Residential and Commercial Property, Wills and Probate, Family Law and Employment Law Departments.

https://roperjames.co.uk/ (opens in new tab)

After this apprenticeship

There will be the opportunity to progress to a Paralegal role and beyond if the successful candidate is able to show drive and initiative

Ask a question

The contact for this apprenticeship is:

ACHIEVEMENT TRAINING LIMITED

Macie Thirlby or David Kellier

admissions@achievementtraining.com

01752 202266

The reference code for this apprenticeship is VAC1000285586.

Apply now

Closes in 12 days (Monday 18 November at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

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