IT & VoIP Support Apprentice

V I P COMMUNICATIONS (HULL) LTD

Hessle, HU13 9PB

Closes in 17 days (Monday 25 November at 11:59pm)

Posted on 6 November 2024

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Summary

Are you passionate about technology and eager to kickstart your career in IT? Join VIP Communications Limited as an IT & VoIP Support Apprentice! They’re a small company dedicated to delivering exceptional service to their customers, and they are looking for a driven individual ready to contribute and grow with them.

Annual wage
£13,145.60 a year

Minimum wage rates (opens in new tab)

Training course
Digital support technician (level 3)
Hours
Monday to Thursday, 8:30am - 5:00pm Friday, 8:30am - 4:30pm

39 hours a week

Possible start date

Tuesday 26 November

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Work with the network engineering team to monitor and maintain our VoIP infrastructure, identifying any potential issues or areas for improvement
  • Provide support to end-users by responding to help desk tickets and resolving technical issues in a timely manner
  • Collaborate with the IT team to plan and execute system updates and upgrades
  • Take part in training sessions to learn about new technologies and industry trends related to VoIP
  • Mobile phone set-ups and data transfers
  • Configuring routers
  • Setting up Starlink technology
  • Assist with VoIP set-ups

Where you’ll work

Saxon Way, Priory Park

Hessle

HU13 9PB

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

HULL BUSINESS TRAINING CENTRE LIMITED

Your training course

Digital support technician (level 3)

Equal to A level

Course contents
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.
  • support digital operations or digital change and transformation activities.
  • investigate application problems and enable resolution to maintain productivity and improve quality of service.
  • coach and guide stakeholders to develop their applications skills to use digital systems effectively.
  • monitor data to analyse systems use and provide insights to recommend use or applications developments.
  • support customers in the use of information, products and services through digital channels.
  • diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
  • maintain end-user systems physically or remotely. For example: software, hardware or operating systems
  • provide and direct end-users to tools and resources to help them to resolve their digital problems.
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.

    • Your training plan

    Advanced Level Apprenticeship in IT Digital Support Technician consisting of:

    • Level 3 Apprenticeship in IT Digital Support Technician
    • Level 2 Functional Skills in Mathematics (if applicable)
    • Level 2 Functional Skills in English (if applicable)

    You will be required to attend a half-day session at the Training Centre per week where you will work towards any functional skills (where needed) that are required, alongside enhancing your IT knowledge and capabilities. Additional off the job training will also be required as part of the Apprenticeship.

    Requirements

    Essential qualifications

    GCSE in:

    • English (grade 4)
    • maths (grade 4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Analytical skills
    • Logical
    • Team working
    • Initiative

    About this company

    VIP Communications are leaders in business communication solutions, with their innovative tech, customer service, bespoke billing and low costs. This is more than just a job—it’s a chance to carve out a unique role within their company. As they grow, so will your responsibilities and opportunities, allowing you to truly make this position your own.

    After this apprenticeship

    After the Apprenticeship, there may be an opportunity for you to advance in the workplace or go on to higher education. 

    Ask a question

    The contact for this apprenticeship is:

    HULL BUSINESS TRAINING CENTRE LIMITED

    Mya Buckingham

    mya@hullbusiness.co.uk

    The reference code for this apprenticeship is VAC1000285579.

    Apply now

    Closes in 17 days (Monday 25 November at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.