Administrator Apprentice

Summary

This is a fantastic opportunity for a bright administrator assistant to join a continuously expanding business on a full-time basis.

Annual wage: £12,480 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday 9am-5pm . May be required to work other shifts also. To be discussed at interview.
37 hours a week
Possible start date: Wednesday 1 January
Duration: 1 year 9 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Answering phones
Processing orders
Booking deliveries
Customer service enquiries and resolutions
Dropship account maintenance
Sales calls and customer account management
Excellent written and verbal communication skills
Commitment to learn about the business and position
Brilliant team player
Previous experience with Sage 50 Microsoft packages including Office, Word and Excel
Good maths and English
Strong administration skills, a keenness to learn
Some flexibility may occasionally be required
Excellent telephone manner

Where you’ll work

98 STEWARD STREET

BIRMINGHAM

B18 7AF

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SOUTH & CITY COLLEGE BIRMINGHAM

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

You will be working 4 days a week and on Wednesdays attend our Digbeth campus for your off the job training. The times will be 9am-5pm.

More training information

L3 Business administrator Apprenticeship Standard

Requirements

Essential qualifications

GCSE in:

English (grade 4/C)
Maths (grade 4/C)

Desirable qualifications

Other in:

Business Admin (grade Level 2)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Presentation skills
Administrative skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

About this company

Here at Autozone... We understand the importance of traditional values, weather you would like to order your parts online, through the phone or in-store. We are here to help, weather you're a automotive wiz or a newbie, we are here to serve you and will try our hardest to help you. Whatever issue you are facing, let us help. Autozone is a family run business established over 25 years ago. We pride ourselves in providing the best service possible. We value each and every customer. With over 2000 products in stock we are able to provide you a large offering of products, in store and online. If there is a product you would like, do not hesitate and give us a call or visit the shop and we are 99% sure, we will be able to get you the part!

https://www.autozoneltd.com/ (opens in new tab)

After this apprenticeship

There is a potential for a full time position at the end of the apprenticeship should the position be available

Ask a question

The contact for this apprenticeship is:

SOUTH & CITY COLLEGE BIRMINGHAM

Jade Kellegher

jade.kellegher@sccb.ac.uk

The reference code for this apprenticeship is VAC1000285461.

Apply now

Closes in 16 days (Monday 25 November at 11:59pm)

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