Customer Service Level 2 Apprentice - Parts Advisor – Find an apprenticeship

Summary

A Parts Advisor is a proactive and important member of the team dealing with all parts related enquiries. As an apprentice you will learn how to be responsible for identifying and selling parts profitably to the trade and retail customers, via phone, email and internet sales whilst ensuring adherence to company policies and procedures.

Annual wage

£15,600 a year

Minimum wage rates (opens in new tab)

Based on hourly rate of £7.50

Training course

Customer service practitioner (level 2)

Hours

8.30am to 5.30pm Monday to Friday inclusive with an unpaid break for lunch of 1 hour per day.

40 hours a week

Possible start date

Tuesday 10 December

Duration

1 year 3 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Key Objectives: To supply and sell parts to meet published turnover objectives.

Detailed Responsibilities:

To satisfy all customer requirements and increase all aspects of the parts business through direct selling.
To be fully conversant with all procedures within the department.
To facilitate Trade sales via phone and email.
To facilitate internet sales to the public.
To ensure all customers are dealt with promptly and courteously.
To be fully aware of the usual trading terms of the dealership.
To ensure that parts are correctly checked against delivery notes and that they are binned accordingly, and that all orders are checked before the delivery note is signed.
To ensure that the work area is kept to a high standard of cleanliness.
To maintain acceptable standards of dress.
To maintain up-dated displays at all times as per requirements.
To ensure that old units are returned to the manufacturer in the prescribed manner.
To attend training courses as specified by the manufacturer.
To ensure that the procedures for handling cash, cheques and accounts are fully adhered to.
To report any stock damage or stock losses to the Parts Manager.
To assist in stock checks when required.
The Parts Advisor should be able to pack and load parts correctly and should also be acquainted with all despatch matters.
To maintain good relationships with all suppliers.
To maintain good working relationships with colleagues in other departments.

This job description is not inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the discretion of the Employer.

Where you’ll work

Paddington Drive

Bridgemead

Swindon

SN5 7SB

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

NEW COLLEGE SWINDON

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

On the job training and 1-1 sessions delivered by New College Swindon.
Knowledge, skills and behaviours as set out in the Customer Service Practitioner Level 2 Apprenticeship Standard.

Requirements

Essential qualifications

GCSE in:

3 GCSEs in addition to Math/Eng (grade 4/C and above)
maths and English (grade 4/C and above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Initiative
Non judgemental
Patience

Other requirements

Small team, physical effort required moving and packing parts. Must have 5 GCSEs including Maths and English grade 4/C and above. Interview process- Initial call with New College Swindon, application submitted if suitable to Fish Brothers and if shortlisted an interview with Supervisor and senior consultant

About this company

Fish Brothers is a multi-franchise car dealer group based in Swindon. We believe in going the extra mile for our customers. With many returning time after time, we know how important quality and good customer service is. With 70 years of experience in the motoring industry, we are recognised as one of Swindon’s renowned car dealer groups.

http://www.fish-bros.co.uk (opens in new tab)

After this apprenticeship

Progression to a permanent Parts Advisor role

Ask a question

The contact for this apprenticeship is:

NEW COLLEGE SWINDON

Kirsty Quittelier

Kirsty.Quittelier@newcollege.ac.uk

07564576155

The reference code for this apprenticeship is VAC1000285449.

Apply now

Closes in 25 days (Saturday 30 November at 11:59pm)

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Customer Service Level 2 Apprentice - Parts Advisor

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