IT Managed Services Apprentice

Summary

As an apprentice you will gain experience in four areas. Modern Work provides day to day user support, in Cybersecurity you will identify and defend against malicious activity, while in Infrastructure you will learn about the installation and maintenance of equipment. Plus you will also find out how we sell to new and existing customers.

Annual wage

£17,000 a year

Minimum wage rates (opens in new tab)

£17,000 in year one, up to £27,500 in year two. Profit share & annual performance bonus, paid training days in addition to college time, free unlimited electric vehicle charging & access to trade pricing for computer hardware and software purchases.

Training course

Information communications technician (level 3)

Hours

Monday to Wednesday, 8.30am to 5.30pm. Friday, 8.30am to 5.00pm Thursday will be a full college day at Cambridge Regional College.

40 hours a week

Possible start date

Sunday 5 January

Duration

1 year 9 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The apprenticeship at ctm is unlike any other. Apprentices will rotate through each of our four departments: Modern Work, Infrastructure, Cybersecurity and Business Development.

In Modern Work, you will join our Helpdesk team and gain experience in user support and resolving issues along with provisioning new machines for users. There will also be an opportunity to assist in project work, which could involve migrating customers to Microsoft 365. Each day will be varied and the amount of experience you will gain will be immense.

When you join the Infrastructure team, you will find out how we install and support all of the IT equipment that is behind the scenes and away from the day to day support of users. This will give you experience with Microsoft Windows Servers, both on-premise and within the Microsoft Azure cloud.

During your time in Cybersecurity you will learn how to protect an entire IT estate, identifying and defending against malicious activity from both within a network and the wider world.

Finally, you will have the opportunity to work alongside our Business Developers and gain experience in selling our products and services to new and existing customers.

Where you’ll work

5 Stow Court

Stow-cum-Quy

Cambridge

CB25 9AS

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

CAMBRIDGE REGIONAL COLLEGE

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy

Apply the appropriate tools and techniques to undertake fault finding and rectification

apply Continuous Professional Development to support necessary business output and technical developments

Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders

Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate

Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders

Manage and prioritise the allocated workload effectively making best use of time and resources

Complete documentation relevant to the task and escalate where appropriate

Install or undertake basic software upgrades,either physically or remotely

Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements

Provide remote/F2F support to resolve customer requirements

Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Identify and scope the best solution informed by the system data associated with the task

Test and evaluate the system's performance and compliance with customer requirements.

Escalate non routine problems in line with procedures

Use basic scripting to execute the relevant tasks for example PowerShell, Linux

Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times

Apply the necessary security, in line with access and/or encryption requirements

Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely

Test and evaluate network environments

Monitor performance and usage of a network

Deploy applications on a network

Set up storage and data access for staff

Apply necessary security measures, in line with access requirements to a network

Carry out routine maintenance across network systems, ensuring organisational compliance

Monitor network-related workloads including DNS and firewalls

Install or undertake basic upgrades, either physically or remotely

Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.

Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.

Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.

Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy