Ecommerce telesales apprentice

INSIGHTECHS-INT LTD

London, EC1V 2NX

Closes on Saturday 14 December

Posted on 4 November 2024

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Contents

Summary

We’re a new era web solutions company providing comprehensive web design, digital marketing and business planning services that are inspired and results-driven. We are looking for an energetic, enthusiastic and tenacious individual to join our highly successful company.

Annual wage
£13,312 a year

Minimum wage rates (opens in new tab)

Performance Related Pay

Training course
Sales executive (level 4)
Hours
Monday Friday, 9.00am- 5.00pm (breaks to be confirmed).

40 hours a week

Possible start date

Wednesday 1 January

Duration

4 years

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Insightechs - Int Ltd is seeking a highly motivated and dynamic Telecaller to join our team. As a leading provider of digital marketing solutions, we are dedicated to helping our clients achieve their business goals. In this role, you will be responsible for reaching out to potential customers, promoting our services, and generating sales opportunities.

Responsibilities:

  • Contact potential customers via phone to explain our services and generate interest
  • Identify customer needs and provide appropriate solutions
  • Set up appointments for our sales team to meet with potential clients
  • Maintain accurate records of all customer interactions and sales activities
  • Meet or exceed monthly targets for lead generation and sales

Where you’ll work

124-128 City Road

London

EC1V 2NX

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

THE APPRENTICESHIP COLLEGE LTD

Your training course

Sales executive (level 4)

Equal to higher national certificate (HNC)

Course contents
  • Sales planning and preparation: Set effective targets using sales forecasts. Prioritise customers and activities to grow account value and maximise return-on-investment in line with your organisation’s strategy. Formulate or refine customer plans and objectives. Create efficient territory plans where appropriate.
  • Customer engagement: Effectively communicate and interpret customer information exchanged through written, verbal and non-verbal communication. Develop a customer engagement style that effectively opens sales conversations, builds rapport, enhances customer relationships, and adapts to different customer’s social preferences.
  • Customer needs analysis: Be highly skilled at effective questioning and active listening techniques to understand the customer’s needs, guide the sales conversation appropriately, create mutual understanding, and build trust and affinity with customers.
  • Propose and present solutions: Develop sales proposals and deliver them using a presentation style and technique appropriate for your customer. Present relevant products and/or services, explain features and their advantages, and clearly articulate the value and benefit of the solution for the specific customer. Use and adapt a range of techniques to draw-out and overcome common sales objections.
  • Negotiate: Research the customer’s likely desired outcomes and negotiating stance. Develop responses to likely objections. Identify your own organisation’s needs, such as minimum price and acceptable terms. Negotiate or trade variables effectively.
  • Closing Sales: Be attuned to verbal and non-verbal buying-signals andmove to close at an appropriate point in sales conversations. Develop ethical techniques to close sales and confirm customers’ purchase agreement.
  • Gathering Intelligence: Collect, analyse and interpret market intelligence and share it appropriately and effectively within your organisation.
  • Time Management: Use and adapt appropriate tools and techniques to prioritise and manage your time effectively.
  • Collaboration and team work: Contribute effectively within a team environment. Work collaboratively with both internal and external stakeholders. Manage communications with the cross-functional team in relation to the effective delivery of your sales, such as finance and service delivery. Support continual business improvement by sharing best practice with sales team colleagues and assist the marketing team to develop new marketing collateral.
  • Customer experience management: Deliver a positive customer experience. Manage customer enquiries and issues effectively. Take proactive action to prevent and minimise customer concerns and complaints. Handle all customer interactions professionally to the customer’s satisfaction.
  • Digital skills: Effectively use digital tools to conduct research and target customers in line with the overall sales strategy. Able to deliver presentations and meetings using digital communication. Complete accurate records and process sales in accordance with your organisation’s policies, procedures and digital CRM systems.

    • Your training plan

    Sales Executive (Level 4) Apprenticeship Standard qualification:

    • Functional Skills in maths and English provided, if required
    • Achievement of the standard meets the eligibility requirements for Sales Certification at Level 4 with the Institute of Sales Professionals (ISP)

    The Apprenticeship College Ltd’s training options:

    • Head office 2.3 miles away
      Thames Exchange, 10 Queen Street Place, London, EC4R 1BE

    At apprentice’s workplace (national)

    • Day release: 5.4 miles away
    • Day release address: 258 Harrow Road, London, London, London, W2 5ES

    Requirements

    Desirable qualifications

    NVQ or SVQ Level 2 or equivalent in:

    • Business (grade Merits)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Presentation skills
    • Administrative skills
    • Number skills
    • Team working
    • Patience

    About this company

    We are a digital marketing agency based in London.

    https://www.insightecs.co (opens in new tab)

    After this apprenticeship

    • Upon successful completion of the apprenticeship programme, the employee will be promoted to the role of Sales Manager

    Ask a question

    The contact for this apprenticeship is:

    INSIGHTECHS-INT LTD

    Samir Mohammed

    careers@insightecs.co

    +44 20 3038 6821

    The reference code for this apprenticeship is VAC1000285336.

    Apply now

    Closes on Saturday 14 December

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.