Full Stack Telesales apprentice

Summary

We specialise in IT services designed to improve business productivity. This is achieved through a unique blend of high-tech digital marketing solutions and expert consulting services. Duties include: contacting potential clients via telephone to introduce our products and services.

Annual wage: Competitive
Minimum wage rates (opens in new tab)
Training course: Sales executive (level 4)
Hours: Monday - Friday 9.00am - 5.00pm (breaks to be confirmed).
40 hours a week
Possible start date: Wednesday 1 January
Duration: 4 years
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Our web design agency is a powerhouse of digital creativity, equipped with a talented team of designers developers, and strategists. With years of experience and a passion for innovation, we specialise in crafting visually stunning and user-centric websites that captivate audiences.

Thanks to advancements in neurotechnology in recent years, neurosciences applications in marketing have exploded. This explosion is due to the accessibility of portable EEG headsets, making it possible for market researchers to gain insights into the human brain and human behaviour that were previously impossible. Companies are witnessing double-digit profits after implementing neuromarketing UX design solutions.

Insightecs Int Ltd is seeking an enthusiastic account specialist to join our dynamic team. As an account specialist, you will play a vital role in promoting our products and services to potential customers.

Responsibilities:

Contact potential clients via telephone to introduce our products and services
Deliver scripted sales pitches to persuade customers to make a purchase
Provide accurate information about our products and services to customers
Answer customer questions and address any concerns or complaints
Record customer details, interactions, and transactions in the company database
Achieve sales goals and targets set by the company
Follow up with customers to ensure satisfaction and secure repeat business

Where you’ll work

124-128 City Road

London

EC1V 2NX

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

CITY GATEWAY

Your training course

Sales executive (level 4)

Equal to higher national certificate (HNC)

Course contents

Sales planning and preparation: Set effective targets using sales forecasts. Prioritise customers and activities to grow account value and maximise return-on-investment in line with your organisation’s strategy. Formulate or refine customer plans and objectives. Create efficient territory plans where appropriate.

Customer engagement: Effectively communicate and interpret customer information exchanged through written, verbal and non-verbal communication. Develop a customer engagement style that effectively opens sales conversations, builds rapport, enhances customer relationships, and adapts to different customer’s social preferences.

Customer needs analysis: Be highly skilled at effective questioning and active listening techniques to understand the customer’s needs, guide the sales conversation appropriately, create mutual understanding, and build trust and affinity with customers.

Propose and present solutions: Develop sales proposals and deliver them using a presentation style and technique appropriate for your customer. Present relevant products and/or services, explain features and their advantages, and clearly articulate the value and benefit of the solution for the specific customer. Use and adapt a range of techniques to draw-out and overcome common sales objections.

Negotiate: Research the customer’s likely desired outcomes and negotiating stance. Develop responses to likely objections. Identify your own organisation’s needs, such as minimum price and acceptable terms. Negotiate or trade variables effectively.

Closing Sales: Be attuned to verbal and non-verbal buying-signals andmove to close at an appropriate point in sales conversations. Develop ethical techniques to close sales and confirm customers’ purchase agreement.

Gathering Intelligence: Collect, analyse and interpret market intelligence and share it appropriately and effectively within your organisation.

Time Management: Use and adapt appropriate tools and techniques to prioritise and manage your time effectively.

Collaboration and team work: Contribute effectively within a team environment. Work collaboratively with both internal and external stakeholders. Manage communications with the cross-functional team in relation to the effective delivery of your sales, such as finance and service delivery. Support continual business improvement by sharing best practice with sales team colleagues and assist the marketing team to develop new marketing collateral.

Customer experience management: Deliver a positive customer experience. Manage customer enquiries and issues effectively. Take proactive action to prevent and minimise customer concerns and complaints. Handle all customer interactions professionally to the customer’s satisfaction.

Digital skills: Effectively use digital tools to conduct research and target customers in line with the overall sales strategy. Able to deliver presentations and meetings using digital communication. Complete accurate records and process sales in accordance with your organisation’s policies, procedures and digital CRM systems.

Your training plan

Sales Executive (Level 4) Apprenticeship Standard Qualification:

Functional Skills in maths and English provided (if required)
Achievement of the standard meets the eligibility requirements for Sales Certification at Level 4 with the Institute of Sales Professionals (ISP)

The Apprenticeship College Ltd’s training options:

Head office 2.3 miles away - Thames Exchange, 10 Queen Street Place, London, EC4R 1BE
Delivery method at location to be confirmed

At apprentice’s workplace (national):

Day release: 5.4 miles away
Day release address: 258 Harrow Road, London, London, London, W2 5ES

Requirements

Desirable qualifications

NVQ or SVQ Level 2 or equivalent in:

Business (grade Merits)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Presentation skills
Administrative skills
Number skills
Team working
Patience

About this company

We are a digital marketing agency based in London.

https://www.insightecs.co (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Upon successful completion of the Apprenticeship programme, the employee may be promoted to the role of Sales Manager.

Ask a question

The contact for this apprenticeship is:

INSIGHTECHS-INT LTD

Samir Mohammed

careers@insightecs.co

+44 07448417631

The reference code for this apprenticeship is VAC1000285327.

Apply now

Closes on Saturday 14 December

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

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