Operations Apprentice (Business Administration Level 3 Apprenticeship)

Summary

We have an exciting opportunity to join our Operations Service in an Apprenticeship role, where you will work towards achieving a Level 3 qualification in Business Administration. Working across a variety of teams, you will research and review our current processes and suggest ideas to enhance and improve service delivery.

Annual wage: £12,313.60 to £22,010.56 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday, usual office hours.
37 hours a week
Possible start date: Monday 16 December
Duration: 1 year 9 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Reviewing current processes and bringing ideas to enhance or develop to Officers.
Undertake training to improve skills - dedicate the required time to your level 2 qualification asking for advice or assistance where necessary.
Liaise with staff from other services to ensure that the customer receives a seamless service.
Ensure e-mails are forwarded to the correct service for a prompt response.
Carry out administrative duties and find alternative ways to gain the same, if not improved, outcomes to assist in streamlining duties where possible.
Actively take part in surveying customers in relation to satisfaction with services to help us identify improvements to our services.
Provide administrative support to other areas of the department.
Help to promote our digital strategy by assisting customers to use our website and access our services on-line.
Take part in meetings, taking notes and minutes as required, providing feedback on the service provided to customers.
Take part in Apprenticeship Projects to increase skills and knowledge.
Keep up to date with information or changes in service provision to ensure the customer always receives the right information.
When out of the office, you will be assisting skilled Officers deliver their service, where a ‘thinking outside the box’ attitude will be greatly beneficial. The post will look into different ideas to improve and enhance Operations service delivery.
When in the office, you will be dealing with customers and Officers to research current processes and how these can be developed, whilst assisting in initiating enhanced processes across several operational areas.
Any other duties as reasonably required by the post holder’s Manager or Head of Service.

Where you’ll work

Causeway House

Braintree

Essex

CM7 9HB

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

TENDRING DISTRICT COUNCIL

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Apprenticeship Standard at Level 3
Supporting and engaging with different parts of the organisation and interacting with internal or external customers.
The Business Administrator Apprenticeship Standard at Level 3 combines the knowledge, skills and behaviours required of the standard and includes functional skills in maths and English.
Delivery will be in the workplace with an assessor or coach through a combination of assessing, coaching, training and mentoring.
The minimum duration on the apprenticeship is 12-18 months, with an additional 3 months for an externally assessed end point assessment. A maximum total of 21 months plus functional skills, if required. Prior learning and experience will also be taken into consideration.

Further information on the standard can be viewed here: https://www.instituteforapprenticeships.org/apprenticeship-standards/business-administrator-v1-0

More training information

We have many benefits for apprentices - here are a handful to showcase the diversity of our apprenticeship community:

Plenty of opportunities to progress and develop – we’ll get you involved in every aspect of the work your team does and you’ll have access to a range of training courses and workshops, including the Apprentice Development Programme
Become part of our Apprentice network and community, with the opportunity to engage with apprentices from all areas in the organisation and learn from former apprentices
Access to great perks and discounts and a generous annual leave entitlement

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Analytical skills
Logical
Team working
Initiative
Patience
Flexible
Self motivated
Interpersonal skills
Willing to learn and develop

About this company

Braintree District is a local government district in Essex, England. The district is named after the town of Braintree, where the council is based.

https://www.braintree.gov.uk/ (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Apprentices will be encourage to apply for opportunities available in the council as their apprenticeship progressess.

Ask a question

The contact for this apprenticeship is:

TENDRING DISTRICT COUNCIL

Debianne Messenger

dmessenger@Tendringdc.gov.uk

The reference code for this apprenticeship is VAC1000285318.

Apply now

Closes in 9 days (Sunday 17 November at 11:59pm)

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