Administrator Apprentice

Summary

We're looking for someone who has positive energy and enthusiasm for learning and growing their career. At Hertzian, our success depends on our people, productivity, and procedures. As an Administrative Assistant, you will be a supportive force driving each of these areas and we’re currently seeking someone stellar to take the reigns.

Annual wage

£12,480 a year

Minimum wage rates (opens in new tab)

Attendance to college bi-weekly

Training course

Business administrator (level 3)

Hours

Working times are Monday to Friday, 08.30 to 17.00

37 hours a week

Possible start date

Monday 9 December

Duration

1 year 9 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Ensure general management of the office, overseeing operational efficiency, effective communications, and other types of strategic and tactical planning.
Maintain facilities management, including space planning/design, vendor contracts and relations, and facilitation of all office functions and services.
Act as primary liaison between the company, staff, and office building management, providing information, answering questions, and responding to requests.
Oversee and achieve organizational goals while maintaining an efficient, productive, and positively cultured office and employee experience.
Completing exemplary work whilst working within a time frame.
Ensure the paperwork and office are kept in a tidy condition.
Meet and greet guests, ensuring they are catered for and felt welcome.
Manage phone lines, ensuring all calls are taken with notes of who called and why.
Act as a liaison with Health and Wellbeing.

Where you’ll work

The Health & Wellbeing Innovation Centre, Treslike

Truro

Cornwall

UK

TR1 3FF

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

TRURO AND PENWITH COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Attendance to college is bi-weekly. Further details will be made available at a later date. Subjects to be studied includes;

The organisation: Understands organisational purpose, activities, aims, values, vision for the future, resources, and the way that the political/economic environment affects the organisation.

Value of their skills: Knows organisational structure and demonstrates understanding of how their work benefits the organisation. Knows how they fit within their team and recognises how their skills can help them to progress their career.

Stakeholders: Has a practical knowledge of managing stakeholders and their differing relationships to an organisation. This includes internal and external customers, clients and/or suppliers. Liaises with internal/external customers, suppliers, or stakeholders from inside or outside the UK. Engages and fosters relationships with suppliers and partner organisations.

Relevant regulation: Understands laws and regulations that apply to their role including data protection, health & safety, compliance etc. Supports the company in applying these regulations.

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade 4)
maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail

Other requirements

Working times Monday to Friday, 08.30 to 17.00 Attendance to college bi-weekly

About this company

Hertzian isa AI technology company with a focus on listening to what customers say andanalysing their comments. Hertzian developed Player XP, the games industry'sleading community intelligence platform. We work with studios and publishers tohelp them better understand what players are saying about the games they play.

After this apprenticeship

On completion of a successful apprenticeship, there may be an opportunity for a full time position.

Ask a question

The contact for this apprenticeship is:

TRURO AND PENWITH COLLEGE

The reference code for this apprenticeship is VAC1000285311.

Apply now

Closes in 13 days (Monday 18 November)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

To apply, you must register with Truro and Penwith College and then follow the instructions to complete your application.

Cookies on Find an apprenticeship

Contents