Customer Service Apprentice

Summary

Sharpsmart is a part of the Daniels Family; a large international business with operations across Australia, South Africa, United Kingdom, Canada, and the United States. An essential service provider to Healthcare. We are looking for an apprentice to strengthen our Customer Service team - someone who is eager to learn in a dynamic environment!

Annual wage: £12,480 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday ? Friday (8-4 or 8.30-4.30 or 9-5) Shifts TBC.
37 hours a week
Possible start date: Tuesday 26 November
Duration: 1 year 3 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Daniels Health & Sharpsmart were founded with the vision of "making healthcare safer" - we have achieved this through innovative safety products and clinically-focused waste services that lead the industry. This is our "why"; our "how" is delivering the highest standard of service we can, This role is perfect for someone eager to learn in a dynamic environment, with opportunities to develop multiple skills and gain exposure across various business units.

What will your role involve?

* Taking customer calls and managing enquiries

* Handling customer queries and providing solutions

* Managing and responding to customer emails

* Using a case management system to track and resolve issues

* Providing support to the customer service team with administrative tasks

* Assisting with the preparation of customer service reports

Where you’ll work

Sharpsmart

Unit 10b

Scott Lidgett Industrial Estate

Scott Lidgett Road

ST6 4NQ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

TOTAL PEOPLE LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

* Level 2 Customer Service Practitioner Apprenticeship

* English and maths Level 2 (if the learner does not already hold these)

Requirements

Desirable qualifications

GCSE or equivalent in:

English (grade 4)
Mathematics (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Administrative skills
Attention to detail
Communication skills
Customer care skills
Initiative
IT skills
Organisation skills
Team working

Other requirements

Q.1. How do you plan to get to work each day to ensure your arrive on time? Q.2. What interests you in developing a career in a dynamic 'customer focused' environment?

About this company

Leading innovation across the UK's clinical waste management landscape, Sharpsmart has the second largest service footprint in the United Kingdom and is proud to offer our leading sharps, pharmaceutical, cytotoxic and clinical waste containment and disposal solutions across all major cities in England.

After this apprenticeship

Permanent role and positive career opportunities within the business for the successful candidate on completion of the qualification. The ability to further progress your career, experience and aspirations.

Ask a question

The contact for this apprenticeship is: