Business Administrator Apprentice

Summary

The Apprentice will work with the Sales and Finance teams, including project management, organising logistics, database management and administrative support. We are looking for an ambitious person wanting to develop accurate administration skills which will assist them to complete their qualification and progress in their future career.

Annual wage: £12,844 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: £247 and 38 hours per week Monday to Thursday 8.30am to 5pm Friday 8.30am to 3pm
38 hours a week
Possible start date: Monday 2 December
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Maintaining filing systems
Promotional activities including use website to maintain ISO 9001
Processing supplier invoices on SAGE
Organise UK and International logistics for customer orders and supplier deliveries
Generating monthly legislative reports i.e. customer statements
Complete monthly Bank reconciliation
Deal with general enquiries, request for information and data over the phone
Resolve administrative problems and enquiries
Raising customer orders on SAGE
Manage and prepare emails
Scanning documents
Input and extract information from Company computer system
Send out brochures to customers
Observe health and safety guidelines at all times
General housekeeping (e.g. keeping reception and waiting areas tidy)
Any other reasonable duties as necessary

Where you’ll work

UNIT 3

ALL SAINTS INDUSTRIAL ESTATE

DARLINGTON ROAD

SHILDON

DL4 2RD

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BISHOP AUCKLAND COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

You will towards the Business Administrator L3 standard
Full, on the job training will be provided by the employer
You will be assigned an assessor who will visit you within the workplace to help support you with the apprenticeship standard
You will only need to attend Bishop Auckland College to complete an initial assessment before starting your apprenticeship and for your end of unit tests in our online test centre at Bishop Auckland College

Requirements

Essential qualifications

GCSE in:

English (grade 9-4 / A*-C or level 2)
Maths (grade 9-4 / A*-C or level 2)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Team working
Initiative
Patience
Confidence on the phone

About this company

CRD Devices Group are a small engineering and distribution company based in Shildon, Co Durham. We are a leading supplier of linear bearings, rail and actuators to customers in the UK and around the world. We are a small team of staff looking to expand and grow our office team to support our busy fast paced business.

https://crd-devices.co.uk/ (opens in new tab)

After this apprenticeship

Employment pending a successful apprenticeship

Ask a question

The contact for this apprenticeship is:

BISHOP AUCKLAND COLLEGE

David Brough

david.brough@bacoll.ac.uk

01388 743164

The reference code for this apprenticeship is VAC1000285217.

Apply now

Closes in 11 days (Sunday 17 November at 11:59pm)

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