IT Support Apprentice
NETWORK LIMITED
Coventry, CV7 9PU
Closes in 23 days (Sunday 1 December)
Posted on 1 November 2024
Summary
Join a modern and flourishing company that has established itself in the vibrant West Midlands! This is an exciting opportunity for a passionate IT apprentice to integrate into a team of experts at Network Ltd.
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Training course
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Information communications technician (level 3)
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Hours
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Monday – Friday 9:00 AM – 5:30 PM
37 hours a week
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Possible start date
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Tuesday 10 December
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and
work alongside experienced staff.
What you’ll do at work
- Provide 1st line support via the helpdesk
- Support customer's queries and issues
- Respond to IT tickets accordingly and efficiently
- Support with hardware and software issues
Where you’ll work
Unit 2, Stentor Way
Ansty Park
Coventry
CV7 9PU
Training
An apprenticeship includes regular training with a college or
other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
BALTIC TRAINING SERVICES LIMITED
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Your training plan
Full training and support will be provided by your workplace mentor and from the Baltic team. You'll be working towards a Level 3 Information communications technician apprenticeship standard, including Functional Skills if required.
Requirements
Essential qualifications
GCSE in:
- English (grade 5)
- Mathematics (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can
adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Problem solving skills
- Team working
About this company
Network Ltd. specializes in IT and Software Development, providing services such as business-level IT support, meticulous IT system management, customized software solutions, and engaging website development.
This role is your gateway into the fast-paced IT industry, allowing you to expand and refine your skills while working toward an industry-recognized qualification. Network Ltd. serves as the perfect launchpad for your career, offering an exceptional environment for growth and success.
Company benefits
20 Days Annual Leave + Bank Holidays
Additional holidays added once hit certain milestones within the business
Fresh fruit available
Great team atmosphere
Free lunches when in the office
Annual Christmas Party and Summer Event
After this apprenticeship
Opportunity for progression upon completion of the apprenticeship for the right candidate.
Ask a question
The contact for this apprenticeship is:
BALTIC TRAINING SERVICES LIMITED
Lauren Morton
lauren.morton@balticapprenticeships.com
The reference code for this apprenticeship is
VAC1000285205.
Apply now
Closes in 23 days (Sunday 1 December)
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can
create one at the same time as applying for this apprenticeship.
After signing in, you’ll apply for this apprenticeship on the company's website.