Support Team Apprentice

SYNCHRONICITY CARE LTD.

County Durham, SR8 2RU

Closes in 15 days (Thursday 21 November)

Posted on 1 November 2024

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Contents

Summary

CDD Services is looking for an apprentice to assist the Support Team in a range of duties. The procurement function performs an essential role and this exciting opportunity could offer you a real chance to make a difference to the service and a career start within procurement.

Annual wage
£12,480 a year

Minimum wage rates (opens in new tab)

£6.40 per hour

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, shifts or times to be confirmed.

37 hours a week

Possible start date

Monday 20 January

Duration

1 year 3 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Resolution of all helpdesk calls from Cardea end-users and subsequent logging and maintenance of electronic database.
  • To undertake a variety of system administration duties in relation to the electronic purchase order system which will include user setup, profiles, branch / delivery setup and template maintenance, etc.
  • To facilitate product returns, credits, invoice queries and carriage charges.
  • The post holder will be part of a team which provides an effective and efficient purchasing service to CDD Services, CDDFT, TEWVFT & OFT stakeholders including the appropriate sourcing and purchasing of low value goods/services.
  • Participating in stakeholder user groups to support the achievement of VfM for CDD Services stakeholders.
  • Works within standard operating procedures/work instructions and relevant policies and procedures.
  • Works closely with all procurement, purchasing and materials management staff within CDD Services.

Where you’ll work

Centre For Health Traynor Way

Whitehouse Business Park

Peterlee

County Durham

SR8 2RU

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

DERWENTSIDE COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    • Level 2 Customer Service Practitioner qualification
    • Training is delivered in the workplace

    Requirements

    Essential qualifications

    GCSE in:

    • maths and English (grade 4-9 /A*-C)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Presentation skills
    • Administrative skills
    • Analytical skills
    • Team working
    • Initiative
    • Patience
    • PC and keyboard skills

    About this company

    Synchronicity Care Ltd (SCL) trading as CDD Services is a wholly owned subsidiary of County Durham and Darlington NHS Foundation Trust and exists to add value to the organisation by providing high quality Estates, Facilities and Procurement services.

    https://www.cddft.nhs.uk/home.aspx (opens in new tab)

    Company benefits

    Access to a pension scheme - National Employment Savings Trust (NEST) CDD Services will pay a 3% contribution (this is over and above the minimum contribution rate at the present time)

    After this apprenticeship

    • The expected career progression would be into an administrative role within the NHS, either band 2 or band 3 position

    Ask a question

    The contact for this apprenticeship is:

    DERWENTSIDE COLLEGE

    The reference code for this apprenticeship is VAC1000285198.

    Apply now

    Closes in 15 days (Thursday 21 November)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

    After signing in, you’ll apply for this apprenticeship on the company's website.

    Company’s application instructions

    Click 'Apply For This Job' to complete application.