Apprentice in Courier and Freight

Summary

As a Courier and Freight Apprentice, you will be handling all processes involved in Export and Import shipments from inception through to final destination delivery, by air, road and seafreight.

Annual wage: £16,000 a year
Minimum wage rates (opens in new tab)
Training course: International freight forwarding specialist (level 3)
Hours: Monday to Friday 9am to 5pm.
35 hours a week
Possible start date: Monday 2 December
Duration: 1 year 3 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Answering phone calls and emails for courier and freight clients
Providing clients with updates on their shipments
Assisting with quoting clients for their upcoming bookings
Offering clients the most cost-effective solutions for their shipping requirements
Making bookings with integrators and freight suppliers
Supporting our customer service and operations team
Operating air, road and sea freight bookings
Learning the process of importing and exporting start to finish via road air and sea freight
Learning the process from start to finish for importing and exporting via courier services

Where you’ll work

5 BRITTANIA INDUSTRIAL ESTATE

POYLE ROAD

COLNBROOK

SLOUGH

SL3 0BH

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SKILLS OFFICE NETWORK LTD

Your training course

International freight forwarding specialist (level 3)

Equal to A level

Course contents

Select freight forwarding services based on customer requirements, taking into account country specific factors, delivery times and modes.

Use generic or bespoke ICT systems in order to enter and monitor data on importing or exporting goods.

Book, plan and monitor international shipments, using manual or ICT systems, in accordance with the rules and regulations that apply to that area of the world and to the goods consigned.

Prepare a customs declaration to a national standard, or give custom clearance instructions to a third party.

Use data systems to submit the information required by customs authorities as part of the management of the international movement of goods.

Produce freight costings and invoices in line with Incoterms, customer profile or sales contract.

Identify and source data from customers, systems or colleagues.

Identify and resolve problems in line with responsibilities.

Create and maintain productive working relationships with internal and external customers.

Adapt communication based on the situation and the audience.

Identify problems outside of limits of responsibility and escalate within company policy.

Communicate in writing, preparing communications on technical matters.

Communicate with others verbally, including internal and external customers.

Air. Use and adapt terminology appropriate to the air freight industry.

Air. Select and use documentation appropriate to the air freight industry.

Ocean. Use and adapt terminology appropriate to the ocean freight industry.

Ocean. Select and use documentation appropriate to the ocean freight industry.

Road. Use and adapt terminology appropriate to the road freight industry.

Road. Select and use documentation appropriate to the road freight industry.