Apprentice Sports Facilities Team Leader

Summary

The Team Leader Apprentice will play a key role in supporting the day-to-day operations of our sports facilities, gaining invaluable leadership experience. Offering hands-on training in managing teams, coordinating activities, and delivering exceptional customer service to ensure a safe, engaging, and well-maintained environment for all visitors.

Annual wage: £12,313.60 a year
Minimum wage rates (opens in new tab)
Training course: Team leader (level 3)
Hours: The role requires flexibility to work various shifts, including daytime, evenings, and weekends, to accommodate the needs of the sports facilities and events schedule.
37 hours a week
Possible start date: Monday 2 December
Duration: 1 year 3 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Working closely with experienced managers, the apprentice will contribute to the success of our sports facilities by upholding high operational standards, enhancing customer satisfaction, and promoting community engagement through sports and fitness programs. This position is ideal for a motivated individual passionate about sports and eager to develop leadership skills in the leisure industry.

Main Responsibilities:

Team Leadership: Support the department management in leading a team of sports facilities staff, ensuring smooth and efficient operations.
Activity Coordination: Support the planning and execution of sports bookings, events, fitness classes, and community programs.
Operational Support: Assist in the daily operations of the facility, including managing bookings, setting up equipment, and ensuring cleanliness and safety standards are met.
Customer Service: Deliver exceptional service to students, staff, and the community, by addressing enquiries, resolving complaints, ensuring a positive and welcoming experience at our sports facilities.
Health and Safety Compliance: Ensure all health and safety regulations are followed, conducting regular checks and assessments to maintain a safe environment for both staff and customers.
People Management: Support Sports Facilities & Facilities Manager in the supervision of team members, providing guidance, delegating tasks, and offering feedback to help staff meet performance goals.
Marketing and Promotion: Assist in promoting facilities, activities and events through social media, email campaigns, and in-house marketing.
Administrative Duties: Handle administrative tasks such as scheduling, record-keeping, and responding to inquiries in a timely manner.
Increase Bookings and Sales: Work with management to develop strategies to boost facility bookings and increase refreshment sales, helping to meet financial targets.
Project Work: Support and work on specific projects as identified by the department.
Learning and Development: Actively participate in training sessions and complete all coursework necessary for the Level 3 apprenticeship and all training required as a Sheffield College employee relevant to the role.

The role requires flexibility to work various shifts, including daytime, evenings, and weekends, to accommodate the needs of the sports facilities and events schedule.

From time to time, these responsibilities may be reviewed so that they evolve as part of the college’s strategic growth and success. You may also be required to take on other tasks related to the job to support the College in the delivery of its strategic aims, without changing the role's main purpose.

Where you’ll work

Hillsborough Campus, Livesey Street, Hillsborough, S6 2ET.

S6 2ET

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SHEFFIELD COLLEGE, THE

Your training course

Team leader (level 3)

Equal to A level

Course contents

Use resources to implement operational and team plans.

Use tools to organise, prioritise and allocate daily and weekly work activities.

Able to collate and interpret data and information and create reports.

Identify and support the development of the team through informal coaching and continuous professional development.

Use information and problem-solving techniques to provide solutions and influence the decision-making process.

Use digital tools for planning and project management to monitor project progress, taking corrective action to deliver against the project plan.

Review work processes to identify opportunities to improve performance and for continuous improvement.

Use technology and software to produce documentation, such as spreadsheets and presentation packages to communicate information.

Manage individual or team performance by setting objectives, monitoring progress, and providing clear guidance and feedback.

Manage others through change by identifying challenges and the activities to resolve them.

Interpret organisational strategy and communicate how this impacts others.

Interpret and apply regulation and legislation, share best practices, and advise stakeholders on their application.

Communicate information through different media, such as face-to-face meetings, emails, reports, and presentations to enable key stakeholders to understand what is required.

Collaborate with stakeholders in the organisation to ensure the delivery of operational goals.

Manage and maintain relationships with a diverse workforce and stakeholders.

Negotiate with and challenge stakeholders to manage change and reduce conflict.

Interpret policy and support the delivery of equity, diversity and inclusion in the workplace and monitor their impact on their team.

Identify future changes in the sector such as technology advances that may impact their organisation.

Monitor the use of technology and the potential to reduce energy consumption through their optimisation in day-to-day tasks, such as reducing the use of paper and switching off items when not in use.

Your training plan

Qualification: Level 3 Team Leader Apprenticeship Standard:

Assessment:

Presentation with questions:
Professional discussion underpinned by a portfoilo of evidence:

Venue: The Sheffield College:

Attendance: Day release:

Training schedule has yet to be agreed upon, further details will be made available at a later date.

This apprenticeship aligns with:

The Chartered Management Institute for Associate Membership
Institute of Leadership for Associate Membership

Requirements

Essential qualifications

GCSE in:

English and Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Organisation skills
Customer care skills
Problem solving skills
Team working
Initiative
Physical fitness

Other requirements

From time-to-time these responsibilities may be reviewed so that they evolve as part of the college’s strategic growth and success. You may also be required to take on other tasks related to the job to support the College in the delivery of its strategic aims, without changing the role's main purpose. Cross College Responsibilities: You may be required to participate in cross-college teams and working groups on key projects. You may need to attend relevant internal committees and groups. You will act as a role model to colleagues, ensuring that the responsibilities of the post are carried out in line with the College’s FREDIE+ values and behaviours. Student Related Responsibilities: Anyone who has regular contact with children and young people in their day-to-day responsibilities must ensure they are safe. You will work with the Safeguarding Team, ensuring concerns regarding students/apprentices are shared in a timely, accurate manner You will be involved in supporting college open days, during the exam season student enrolment, and any other required events. Other Responsibilities: All staff are responsible for ensuring the college provides a safe environment for students, staff and visitors. You will support this by: Understanding and undertaking the specific responsibilities for their role as documented within the Health and Safety Policies and procedures. Ensure compliance with Data Protection Regulations.

About this company

The Sheffield College is a large, vibrant and diverse further education college and we are proud of how the college contributes to transforming lives through learning by meeting local skills needs.

https://www.sheffcol.ac.uk/ (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

This will be discussed/agreed as part of the individual's development and successful completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is: