Customer Service/Sales Admin Apprenticeship

Summary

A fast paced company is looking for a keen and energetic person to join our ambitious and growing sales team. If you have a ‘can do’ personality, committed, conscientious, and a willingness to learn attitude we would love to meet you. This exciting role would suit a candidate that is looking to start or progress in an customer service career.

Annual wage: £16,000 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday to Friday, 8am to 5pm or 8:30am to 5:30pm.
40 hours a week
Possible start date: Monday 6 January
Duration: 1 year 1 month
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Data inputting
Answering phone calls
Resolving sales related queries
Providing support to our sales team
Assisting with queries that are raised from other internal departments
Preparing quotes for customers
Converting quotes to sales orders
Chasing for updates on deliveries from suppliers
Keeping customers informed
Review On Holds orders and action where necessary
Review all zero values pricing orders
Sales invoice runs
Inputting data on Sage
Running reports
General administration duties

Where you’ll work

AXIS JUNCTION; 9 Middleton Stoney Rd; Bicester OX26 1RT; United Kingdom

OX26 1RT

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ABINGDON AND WITNEY COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

Duration:

13 months practical training period, plus 3 months for End Point Assessment

Delivery model:

Work-based training with your employer
5 days college attendance for key knowledge components
Approximately 12 on-site or/and Teams assessment visits per year
Level 1 Functional Skills in Maths and English (7 days at college for each, if required)
Off the job training will count for at least 6 hours a week of an apprentice’s time at work

Qualifications included:

Level 1 Functional Skills in English and Maths
Level 2 Customer Service Practitioner Apprenticeship

End Point Assessment:

Practical observation
Apprentice showcase
Professional discussion

Requirements

Desirable qualifications

GCSE in:

English and Maths (grade A* to C / Level 9 -4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Team working
Initiative
Patience

Other requirements

There might be opportunities in accompanying colleagues to meet with customers on sites .

About this company

We are a prominent UK provider of engineering components and services, serving diverse industry sectors. Annually, we deliver products worth over £20 million to our esteemed blue-chip clientele. Our specialisation lies in offering a comprehensive one-stop solution for maintenance, engineering, manufacturing, and general business needs. In this dynamic and fast-paced environment, being REACTive is crucial.

Company benefits

- Free parking - Well-equipped staff break area - Games room for staff bonding occasions - Staff break space with premium appliances

After this apprenticeship

Possibility of a permanent full time role on successful completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

ABINGDON AND WITNEY COLLEGE

Imogen

apprenticeships@abingdon-witney.ac.uk

01235 216216

The reference code for this apprenticeship is VAC1000285153.

Apply now

Closes in 21 days (Saturday 30 November at 11:59pm)

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