IT Support Technician Apprentice
M J M DATA CAPTURE LTD
NORTHAMPTON, NN1 4EU
Closes in 24 days (Monday 25 November at 11:59pm)
Posted on 31 October 2024
Contents
Summary
This is a fantastic career opportunity on offer with a fast-growing company who are able to offer real career progression and training as well as a fantastic working culture, the ideal candidate will be a dynamic and flexible self-starter with excellent organisational and time-management skills.
- Annual wage
- £12,480 a year
- Training course
- IT solutions technician (level 3)
- Hours
-
Monday to Thursday, 9.00am to 5:30pm (1hr lunch). Friday, 9.00am to 5.00pm (30min lunch).
37 hours a week
- Possible start date
-
Monday 2 December
- Duration
-
1 year 4 months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
You will be learning to give technical support to customers and helping with all queries, to be taking the calls, logging the issues and emailing the customers back with updates and many other tasks.
You will receive support and training from work colleagues and apprenticeship but will also be supported and encouraged to research and solve problems independently. This is a great opportunity to gain exposure to a wide range of technical aspects of IT support and admin, whilst developing your existing skills. Salary will be inline with current government rates for apprentices.
Example of tasks to be performed
- Provide 1st line support to staff via phone and email
- Log incoming calls and troubleshoot where possible
- Document procedures, information and resolutions to a high standard
- Offer administrative support to the IT team
- Maintain the company file structure
- Report to the IT Manager
- Arrange Hardware repairs
- Learn company software
- Test software
- Install software onto hand-held devices and desktop PC’s
- Arrange deliveries and collections
Where you’ll work
SUITE 32
BURLINGTON HOUSE
369 WELLINGBOROUGH ROAD
NORTHAMPTON
NN1 4EU
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
JBC SKILLS TRAINING LIMITED
Your training course
IT solutions technician (level 3)
Equal to A level
Course contents
Your training plan
- An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
More training information
IT Solutions Technician Level 3 Apprenticeship Standard:
The Level 3 IT Solutions Technician programme is designed to provide the knowledge and skills to develop, implement and maintain complete IT solutions, including their hardware infrastructure. IT Solutions Technicians apply a professional methodology or framework to gather and analyse the requirements in order to design, develop, test and implement the most appropriate IT solutions.
This programme offers two pathways that provide the underpinning knowledge and skills in either a Hardware Solutions role or a Software Solutions role.
Modules:
BCS Level 3 IT Solutions Technician - Methodologies and Principles
BCS Level 3 IT Solutions Technician - Core Technical IT Knowledge
BCS Level 3 IT Solutions Technician - Security and Legislation
Route specific:
BCS Level 3 IT Solutions Technician - Softwar
Requirements
Essential qualifications
GCSE in:
- English (grade Grade A - C (4 or above))
- Maths (grade Grade A - C (4 or above))
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
- Understanding of SQL
- Knowledge of ERP systems
- Software development
Other requirements
Due to the nature of the role it would be preferable to be able to drive and have a licence with no convictions. You must be able to accommodate overnight stays (as some will be required).
About this company
We are a specialist in Mobile Computing, Data Capture and Warehouse Management. Combining their customisable software with the highest quality hardware and using barcodes as a language, they are providing cost effective and work efficient packages for effective Warehouse Management. Established in 1982, they have continuously pushed the boundaries to develop a solution and expand their product range - whilst maintaining a leading edge in technology for data collection and management.
After this apprenticeship
- May lead to a permanent position at the end of the apprenticeship for the right candidate.
Ask a question
The contact for this apprenticeship is:
JBC SKILLS TRAINING LIMITED
Dulcie Bishop
dulcie.bishop@jbcmail.com
The reference code for this apprenticeship is VAC1000285123.
Apply now
Closes in 24 days (Monday 25 November at 11:59pm)
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