Business Administration Reception Apprentice

Summary

To help patients access appropriate Primary Care Services and support staff to deliver those services to the highest possible standard. To work within the practice policy promoting the highest possible standard of Primary Healthcare to the local population in a safe and caring environment with a commitment to listening to patients.

Annual wage: £11,700 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday. Shift hours to be confirmed via rota.
30 hours a week
Possible start date: Sunday 1 December
Duration: 1 year 1 month
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Meeting and greeting patients
Answering telephones promptly and directing calls where necessary
To run the appointment system effectively
Removal and filing of patient medical records
Admin tasks such as registration of patients, change of address etc.
Processing prescriptions
Taking requests for home visits and medical advice
Dealing with patient queries
Opening and closing of the surgery
Setting/restoring telephone system
Sorting incoming post and taking post to the Post Office
Ensuring patient waiting areas are tidy and ventilated
Keeping notices and signs tidy and up to date
Ensuring all essential tasks are complete and handing over non urgent tasks properly before leaving
Helping to cover colleagues absences where necessary
Any other duties deemed relevant to this post

Where you’ll work

387 QUEENS ROAD

NEW CROSS

LONDON

SE14 5HD

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

DAVIDSON TRAINING UK LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Full on-the-job and off-the-Job training will be delivered supported by our Training Provider - Davidson Training UK Ltd
All training will be carried out within the workplace during working hours
Full training will be given leading to a recognised level 3 Business Administrator Apprenticeship Standard

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade 4/C or above)
Maths (grade 4/C or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Customer care skills
Problem solving skills
Team working
Initiative
Working well under pressure
Polite
Multi task
Willing to learn
Flexible and proactive
Resourceful
Energetic
Confident
Discreet

Other requirements

Please consider your travel time/cost vs the apprenticeship salary. In the performance of the duties outlined in this job description, the post holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare professionals. Any such information from any source is to be regarded as strictly confidential. You will be invited to a Microsoft Teams Interview as the first stage. Thereafter you will be required to attend a face to face interview if successful at the first stage. If you are offered the position they will require the following: DBS Certificate. Your vaccinations record including all childhood immunisations. Sight of your passport in person. 2 proofs of address

About this company

GP Surgery. 'To provide excellent primary healthcare for our patients in an efficient NHS organisation working as a team committed to personal development and job satisfaction.' We are a very busy practice and we provide health care to over 10,400 patients in the Lewisham borough, mainly SE14.

http://queensroadpartnership.co.uk/ (opens in new tab)

After this apprenticeship

Full-time position being offered to the right candidate

Ask a question

The contact for this apprenticeship is:

DAVIDSON TRAINING UK LIMITED

Gemma Barr

gemmabarr@davidsontraining.com

07399586723

The reference code for this apprenticeship is VAC1000285117.

Apply now

Closes in 25 days (Saturday 30 November at 11:59pm)

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