Sales Reservation Apprentice

INDIGO CAR AND VAN HIRE LTD

Leeds, LS12 1EL

Closes in 23 days (Monday 25 November)

Posted on 31 October 2024

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Contents

Summary

Indigo Car Hire is looking for a Sales Reservation Apprentice to join their team. As part of the Apprenticeship you will manage the online chat function, answer questions and convert leads into reservations. We are keen on developing staff and promoting from within.

Annual wage
£13,650 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Days and hours are TBC.

37 hours a week

Possible start date

Monday 2 December

Duration

1 year 3 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Daily duties include:

  • Inbound sales calls / Converting into reservations
  • Managing company shared sales inbox / reply to customer enquiries / convert into reservations
  • Help build/ maintain company reputation by offering excellent customer service via any communication method and in line with our company ethos which we have successfully built up over the last 7 years
  • Candidate must be able to work as part of a team and have a smart and presentable appearance. Be able to have some communication skills both written and verbal, but not essential for the right type of person who can show they would be quick and keen to learn these skills.

Where you’ll work

9b Photon House, Percy Street

Leeds

LS12 1EL

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

LEARNING SKILLS PARTNERSHIP LTD

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    Level 2 Customer Service apprenticeship standard,

    This apprenticeship is delivered through work based learning, this means that all training is done at the workplace eliminating the need to attend college. The successful candidate will be allocated a tutor who will provide a mixture of interactive online group teaching and 1-1 training monthly.

    Requirements

    Essential qualifications

    GCSE in:

    • English (grade 4/C and above)
    • Math's (grade 4/C and above)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Administrative skills
    • Number skills
    • Analytical skills
    • Logical
    • Team working
    • Initiative

    About this company

    Indigo car hire specialises in offering car hire on a worldwide scale, due to the way in which they operate they can offer car rental at 25,000 locations across the globe. Their staff have many years’ experience in the car hire industry and work hard on finding their customers the best possible price available whilst informing them of all the hidden terms and conditions, so you don’t have any unexpected payments. They really are the Car Hire Experts.

    http://indigocarhire.co.uk/ (opens in new tab)

    After this apprenticeship

    Full training will be given in this challenging and varied role to ensure that the apprentice has the skills and expertise to become and be considered as a permanent member of staff.

    Indigo Car Hire are real believers in Apprenticeship programmes and 8 members in the team started their journeys with the company as Apprentices too!

    Ask a question

    The contact for this apprenticeship is:

    LEARNING SKILLS PARTNERSHIP LTD

    Holly Parkinson

    Holly.Parkinson@lsprecruit.com

    07432840539

    The reference code for this apprenticeship is VAC1000285065.

    Apply now

    Closes in 23 days (Monday 25 November)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

    After signing in, you’ll apply for this apprenticeship on the company's website.

    Company’s application instructions

    To apply for this vacancy please click 'Apply now' and you will be redirected to the GetMyFirstJob website where you will be required to submit an application. If this is your first visit to GetMyFirstJob you will be required to register on the website, please complete all fields upon registration and ensure you attach a copy of your CV.