Apprentice Import Operator

Summary

The successful apprentice will be dealing with import shipments & import customer services, for general accounts & larger key account customers. You must be organised, punctual & be able to work in a fast-paced environment whilst keeping a cool head.

Annual wage: £12,480 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday - Friday: 09:00 - 17:00 (1/2 Hour Lunch)
37 hours a week
Possible start date: Monday 25 November
Duration: 1 year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The successful candidate, who will be reporting to the department line supervisor/manager, will be dealing with import shipments and import customer services, for general accounts and larger key account customers
The person will work as a part of the import team and arrange shipments from Europe to UK based customers, by use of the existing DSV road-freight and distribution network across Europe, along with internal UK distribution and warehousing departments
The role will involve communicating with the local DSV depots across the UK and Europe to ensure deliveries are done in accordance with our customers’ requirements. There will also be a degree of customer services involved with direct communication to the customer(s)
Additionally there will be various other ad hoc administrational tasks such as POD handling and following up on customer enquiries/questions
Communicate effectively in a professional manner with customers to ensure their traffic requirements are fulfilled in line with their booking instructions
Receive bookings from UK importers either via our online booking platform or by e-mail
Contact delivery UK places to book in deliveries.
Instructing UK Warehouse and Distribution teams for loading/offloading of cargo to vehicles using our Transport Management System
Liaise with other DSV offices in the UK and abroad, reporting any discrepancies or specific requirements
Ensure legislative compliance in all areas
Ensure that the company operates within all agreed operational procedures, and within statutory requirements including the provision and maintenance of a safe working environment.
Perform and correctly implement General Administration, e.g. invoicing; filing, queries, claims, POD handling
Communicate efficiently and effectively with internal and external customers, suppliers, and other offices, as required by operational procedures

Once you have applied for this vacancy AEA will contact you to organise an interview, if your application meets the required criteria.

We will contact you using the details you provide us with in your application and would ask if you would regularly check and reply asap so that you do not miss this opportunity.

Where you’ll work

Gateway House

Stonehouse Lane

Purfleet-On-Thames

RM19 1NX

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

Seetec will deliver this apprenticeship in the workplace
You will have a dedicated assessor who will provide guidance and monitor progress throughout
You will have access to an online portfolio to allow you to monitor your progress and log work completed
Level 2 Apprenticeship in Customer Service Practitioner Apprenticeship standard
Functional Skills in maths, English and ICT (unless exempt)
Training schedule has yet to be agreed upon, further details will be made available at a later date

Requirements

Desirable qualifications

GCSE in:

English & Maths (grade 4/C or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

Other requirements

Apprentice Employment Agency is acting as a Flexi-Job Apprentice Agency & will engage you for the duration of the apprenticeship & pay your salary. You should be aware that the company/business named in this vacancy is a host employer & you will not be employed by them. Your application may be shared with training providers & employers.

About this company

DSV is one of the very best performing companies in the transport and logistics industry. 45,000 employees in more than 80 countries work passionately to deliver great customer services and high-quality services - as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we’ll give you the support you need to explore your potential and forward your career.

After this apprenticeship

On completion of the apprenticeship, successful candidates could secure a role in a successful, dynamic company
Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at a Professional level

Ask a question

The contact for this apprenticeship is:

DSV Road

Georgia Marlow

georgia.marlow@apprentice-employment.co.uk

The reference code for this apprenticeship is VAC1000285039.

Apply now

Closes in 19 days (Wednesday 20 November at 11:59pm)

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