IT Configuration Technician Apprentice (Celestra)

CELESTRA LIMITED

Milton Keynes, MK1 1SU

Closes in 20 days (Thursday 21 November at 11:59pm)

Posted on 31 October 2024

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Summary

Estio Training is thrilled to offer a new opportunity for an IT Configuration Technician Apprentice at Celestra.

Annual wage
£15,000 a year

Minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
Monday to Friday. Shifts to be confirmed.

37 hours a week

Possible start date

Monday 9 December

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

During this apprenticeship, you will develop your IT knowledge. You will be provided with foundation-level IT knowledge, including mandatory units with both a Hardware and Software pathway.

Both pathways within the programme include a core set of modules such as: Methodologies and Principles, Core Technical Knowledge and Security and Legislation. Learners then have the option to go down the optional Hardware or Software route. Learner outcomes include:

  • Solutions Design Lifecycle
  • DevOps
  • Routing
  • Cyber Security
  • Managing Risk

Key Responsibilities:

As an IT Configuration Technician Apprentice, you will:

  • Working in collaboration with the Technical Services Coordinator to configure and test equipment to ensure software has been installed prior to being sent to the customer’s premises.
  • Working in conjunction with the Warehouse team to assist with identification and verification of product.
  • Carry out site builds by connecting to the client’s server.
  • Perform quality control checks/ system checks.
  • Evaluate hardware for functionality.
  • Carry out any other ad-hoc duties as may reasonably be required.

Where you’ll work

1-5 James Way

Bletchley

Milton Keynes

MK1 1SU

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ESTIO TRAINING LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

    • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

    More training information

    Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

    Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

    Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

    • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
    • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
    • Prioritise systems support tasks and monitor and maintaining system performance.
    • Maintain regulatory, legal and professional standards.
    • Support the information systems needs for your business.

    Requirements

    Essential qualifications

    GCSE in:

    • 5 GCSE's including English Language and Maths (grade (A*-C/9-4 or equivalent))

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • Attention to detail
    • Organisation skills
    • Team working
    • Written communication skills
    • Flexibility
    • Willingness to learn
    • Knowledge in building PCs
    • Windows XP, Windows 10
    • Basic electronics knowledge
    • Basic networking principles
    • Good administrative skills
    • Able to work accurately
    • Dedication and commitment
    • Proactive
    • Positive attitude

    Other requirements

    • Modern Offices fully equipped with Pool Table, Tennis Table, and even an on-site pub garden where we BBQ in summer months! • Charity events & Team parties! • Fresh fruit deliveries every Monday & Wednesdays • Selection of cereals & toasts and onsite snack shop • Coffee man every morning at 9am with a selection of hot and cold food and beverages • 23 Days Holiday • Team Hug every month where you could be up nominated for prizes! • Benefits portal offering discounts on retail, hospitality, cinema, flights and so much more! • Cycle to work scheme!

    About this company

    At Celestra we provide our clients with the services they need with forward-thinking expertise that develops, implements, and supports innovative and essential technologies. Driving big brands in Hospitality and Retail forward in the digital era, this is what we do! Celestra is a successful and dynamic Company delivering IT services nationally to the best brand names in the hospitality and retail industries. We build on the essential ingredients required to build strong, long-term partnerships. We become an extension of our clients’ teams as we work together to help them achieve digital visions. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none.

    After this apprenticeship

    This role offers the potential for a permanent position upon successful completion of the apprenticeship, contingent on performance.

    Ask a question

    The contact for this apprenticeship is:

    ESTIO TRAINING LIMITED

    Jordan Whitworth

    Jordan.Whitworth@estio.co.uk

    0113 3500 333

    The reference code for this apprenticeship is VAC1000285018.

    Apply now

    Closes in 20 days (Thursday 21 November at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.