Apprentice Care Navigator
Dr Mathews Surgery
GRIMSBY, DN31 3AE
Closes on Monday 6 January
Posted on 31 October 2024
Contents
Summary
Would you like a career within general practice, supporting a team to provide outstanding support to patients, doctors, and nurses? Yes? Then this is your chance to start a great career! We are looking to recruit a confident, dynamic, and committed individual who is calm under pressure and can maintain a high level of customer service.
- Annual wage
- £12,480 a year
- Training course
- Business administrator (level 3)
- Hours
-
The surgery is open Monday - Friday, 8.00am - 6.30pm - shifts to be completed within these times on a rota basis.
37 hours a week
- Possible start date
-
Monday 13 January
- Duration
-
1 year 6 months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
This is a varied and interesting role covering all aspects of medical reception and administration duties, ensuring that the reception area of the practice runs smoothly and provides the highest achievable levels of service to both patients and other members of the practice team, including doctors and nurses.
As part of the apprenticeship, full training will be provided to undertake the role which will include but is not limited to:
- Making appointments and dealing with queries
- Prescription requests
- Handling incoming and outgoing post
- Greeting and directing patients and visitors
- Responding to the needs of both doctors and nurses during surgery
- Inputting and extracting information from the practice computer system
- Scanning letters in patients' records
- Summarising full patient records on receipt from the health authority
- Completing and sending referral letters and proformas
- Actioning internal system tasks on a daily basis
- Handling medical/insurance reports, ensuring all details are completed, photocopying records and post
This is an excellent opportunity to learn the knowledge, skills and behaviours required to work in the NHS and further your career within the service.
Where you’ll work
STIRLING MEDICAL CENTRE
STIRLING STREET
GRIMSBY
DN31 3AE
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
AVANT PARTNERSHIP LIMITED
Your training course
Business administrator (level 3)
Equal to A level
Course contents
Your training plan
- The successful candidate will be required to undertake training sessions with Avant Skills Academy every other week throughout the length of the apprenticeship. If you have not achieved a GCSE grade 4 (C) in English and maths or equivalents, you will be required to complete Functional Skills Level 2 in English and maths
- As part of the Level 3 Business Administrator apprenticeship standard, you will learn the knowledge, skills and behaviours which will support you for your end-point assessment. You will take part in a combination of activities, such as face-to-face classroom-based sessions, remote learning sessions, work shadowing and online learning, to support your learning and development and compile a portfolio of evidence
End-Point Assessment (EPA):
- At the end of the on-programme learning, you will be required to undertake an End-Point Assessment (EPA) to demonstrate you have met the occupational standard
This includes:
- Knowledge Test
- Professional Discussion
- Project Presentation
Requirements
Desirable qualifications
GCSE or equivalent in:
- English (grade C/4)
- Maths (grade C/4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
- Initiative
- Non judgemental
- Patience
- Ability to prioritise workload
- Friendly and approachable
- Telephone communication skills
About this company
Dr R. K. Mathews practice is a forward-thinking and innovative provider of primary care services. There are 2 GP Practices Cromwell Road, Primary Care Centre, Grimsby and Stirling Street Grimsby. The practice's mission is to provide a first class primary care service to the people of Grimsby and the surrounding area. It will seek to innovate in its use of resources, both human and technical, in order to maintain its delivery of a high quality service during a period of rising patient demand and changing financial circumstances.
After this apprenticeship
- With experience and further training, you could become an administration manager, office manager or GP practice manager
- You could also move into roles in finance or HR within the NHS
Ask a question
The contact for this apprenticeship is:
AVANT PARTNERSHIP LIMITED
Sarah Neilson & Alysha Lond
apprenticeships@avant.ac.uk
01472 426 624
The reference code for this apprenticeship is VAC1000284961.
Apply now
Closes on Monday 6 January
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