Apprentice Care Navigator

Summary

Would you like a career within general practice, supporting a team to provide outstanding support to patients, doctors, and nurses? Yes? Then this is your chance to start a great career! We are looking to recruit a confident, dynamic, and committed individual who is calm under pressure and can maintain a high level of customer service.

Annual wage: £12,480 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: The surgery is open Monday - Friday, 8.00am - 6.30pm - shifts to be completed within these times on a rota basis.
37 hours 30 minutes a week
Possible start date: Monday 13 January
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

This is a varied and interesting role covering all aspects of medical reception and administration duties, ensuring that the reception area of the practice runs smoothly and provides the highest achievable levels of service to both patients and other members of the practice team, including doctors and nurses.

As part of the apprenticeship, full training will be provided to undertake the role which will include but is not limited to:

Making appointments and dealing with queries
Prescription requests
Handling incoming and outgoing post
Greeting and directing patients and visitors
Responding to the needs of both doctors and nurses during surgery
Inputting and extracting information from the practice computer system
Scanning letters in patients' records
Summarising full patient records on receipt from the health authority
Completing and sending referral letters and proformas
Actioning internal system tasks on a daily basis
Handling medical/insurance reports, ensuring all details are completed, photocopying records and post

This is an excellent opportunity to learn the knowledge, skills and behaviours required to work in the NHS and further your career within the service.

Where you’ll work

STIRLING MEDICAL CENTRE

STIRLING STREET

GRIMSBY

DN31 3AE

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

AVANT PARTNERSHIP LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

The successful candidate will be required to undertake training sessions with Avant Skills Academy every other week throughout the length of the apprenticeship. If you have not achieved a GCSE grade 4 (C) in English and maths or equivalents, you will be required to complete Functional Skills Level 2 in English and maths
As part of the Level 3 Business Administrator apprenticeship standard, you will learn the knowledge, skills and behaviours which will support you for your end-point assessment. You will take part in a combination of activities, such as face-to-face classroom-based sessions, remote learning sessions, work shadowing and online learning, to support your learning and development and compile a portfolio of evidence

End-Point Assessment (EPA):

At the end of the on-programme learning, you will be required to undertake an End-Point Assessment (EPA) to demonstrate you have met the occupational standard

This includes:

Knowledge Test
Professional Discussion
Project Presentation

Requirements

Desirable qualifications

GCSE or equivalent in:

English (grade C/4)
Maths (grade C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Team working
Initiative
Non judgemental
Patience
Ability to prioritise workload
Friendly and approachable
Telephone communication skills

About this company

Dr R. K. Mathews practice is a forward-thinking and innovative provider of primary care services. There are 2 GP Practices Cromwell Road, Primary Care Centre, Grimsby and Stirling Street Grimsby. The practice's mission is to provide a first class primary care service to the people of Grimsby and the surrounding area. It will seek to innovate in its use of resources, both human and technical, in order to maintain its delivery of a high quality service during a period of rising patient demand and changing financial circumstances.

After this apprenticeship

With experience and further training, you could become an administration manager, office manager or GP practice manager
You could also move into roles in finance or HR within the NHS

Ask a question

The contact for this apprenticeship is:

AVANT PARTNERSHIP LIMITED

Sarah Neilson & Alysha Lond

apprenticeships@avant.ac.uk

01472 426 624

The reference code for this apprenticeship is VAC1000284961.

Apply now

Closes in 15 days (Monday 6 January at 11:59pm)

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