Business Apprenticeship

Summary

Orton Group are looking for a Level 3 Business Apprentice for their busy office in Wombourne. Booking appointments and general office administrative duties.

Annual wage: £13,312 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday-Friday (times to be confirmed).
40 hours a week
Possible start date: Thursday 28 November
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Duties to include:

Processing of engineers’ timesheets
Ordering materials / subcontractors in a timely manner
Booking appointments with tenants for surveys / works to be carried out, to include lettering and mail merge / telephone communications
General office typing and administrative duties
Interaction/communication with customers
Development/improvement of internal systems to assist in the smooth running of contracts
Update software including creating new jobs/booking them in/assigning to engineers and control the status updates on the system
Liaison with and reporting to the housing authorities / clients with the weekly updates of jobs completed / issues
Monitor progress of jobs and advise CM/PM accordingly
Liaise with other departments as required

Where you’ll work

POOLHOUSE ROAD

WOMBOURNE

WOLVERHAMPTON

WV5 8AZ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

CITY OF WOLVERHAMPTON COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Training will be completed through City of Wolverhampton College

Requirements

Essential qualifications

GCSE in:

English and Maths (grade 4/C or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Problem solving skills
Administrative skills
Team working
Initiative

About this company

Launched in 1991 as a one-man enterprise, Orton Group has grown to become one of the leaders in its field, boasting a team of top industry talent, a wealth of combined experience and expertise, and a renowned reputation for delivering comprehensive works on behalf of major clients on sought-after £multi-million projects.

Company benefits

Enrolment to company pension scheme up to 5% of earnings. Discount membership to South Staffs/ Telford Leisure facilities. Discounts for EE mobile networks. Annual discretionary bonus scheme. Free Mental Health Support. Holiday loyalty scheme.

After this apprenticeship

There may be the opportunity of a full-time position upon completion of your apprenticeship.

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